This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
Let's Get Honest: A Sexual Harassment Training Package is a bold new approach to sexual harassment training that addresses the sexually charged tension between our social lives and our work lives. Can you check your sexuality at the door? Let's Get Honest shows you how.
It would be hard to find a program more realistic in its examples and more probing of our preconceptions regarding what is and is not sexual harasment than He Said, She Said. Very interactive, it offers a wide range of industry settings and training modes. Available in DVD and a great Online Training experience.
Best-selling author and management consultant, Bruce Tulgan, has proclaimed that the days of "hands-off" management are over! This riveting new release is a call to action for all managers and leaders to fight the under-management epidemic and to become the boss their employees appreciate and ultimately deserve.
Through the lens of real situations, the In This Together video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
In business, it is typically not the problem that loses the customer, but the solution. Does your front-line staff know what to say in the heat of the moment? Customers can be difficult at times, this great new training course can help!
Go on tour with, THE PAPERBOYS, a popular Northwest folk rock band and find out how they combine preparation, teamwork and connecting with their audience to grow their fan base and achieve success. WE'RE IN THE BAND is a great way to re-energize your employees and inspire them to, "come to perform," everyday.
NEW RELEASE. The Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times; When you observe GOOD work, POOR work, and a DEAD END road. Through July, get exclusive pricing on this great title. Check our our current sales page for details.
In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers, employees will learn how to match the signals they send to the words they say.
A trio of exciting and fun pickle-themed shows, bundled together to save you 20% off the individual purchase prices! . These Pickle Principal infused programs will help employees serve their customers with enthusiasm and caring. And help leader's "serve the people who serve the customers!" A motivational must-see trio for everyone.
What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.
In the leisure & hospitality industry, when a guest is unhappy with the product or service they've received, often it's one employee who becomes the face of the company to resolve the situation. When things get difficult, this memorable program will empower your staff with clear and practical service recovery tools and techniques From showing empathy and truly listening, to using permission phrases and presenting options to angry guests, your leisure staff will learn how to use the right words at the right time.
In retail, it is typically not the problem that loses the customer, but the solution. When things get difficult, this memorable program will empower front-line retail employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers and guests, your retail staff will learn how to use the right words at the right time.
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast-paced show that entertains and teaches at the same time.
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
Widely regarded as the foremost expert on young talent in the workforce, Bruce Tulgan debunks the common myths surrounding Gen Y'ers in the workplace and provides a proven step-by-step guide to engaging, developing and retaining this young, high maintenance group of employees.
The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.
This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding Customer Service. These fun-filled stories not only exemplify the pickle philosophy, they also add fresh new insight into how your own team can give ‘em the pickle.
Based on the time-tested truth that, "past actions predict future performance," this fresh new approach to legal and effective behavioral interviewing from Dr. Paul Green, takes learners through a practical step-by-step process of finding the right candidate for any position.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.
Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams. Ideal for team leaders, supervisors and managers.
Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.
A changing economy brings the challenge of innovation to the doorstep of every business. As work teams gather to come up with ways to "do more with less," this new video brings a sense of optimism and energy that will kick off your search for solutions.
Moment of Truth will help your organization promote a culture of honesty and ethical behavior. It features realistic settings, from employee theft to false financial reporting and provides employees with four practical questions they can apply to any ethical dilemma.
Three of our best selling compliance videos have been bundled together to save you 20% off the individual purchase prices! Let's Get Honest, In This Together and Moment of Truth address a variety of issues from Sexual Harassment to ethical dilemmas. All 3 create a powerful training package sure to enhance your compliance training curriculum.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.
Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.
It takes courage to negotiate. It's a life skill that each of us need, but many lack. Ed Brodow's 6 Principles to Negotiate Anything lays out a practical, easy-to-follow approach to negotiating; it gives participants the opportunity to hone their skills so they can negotiate successfully at work and in life.
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.
Ever wonder why some people seem to know everybody? How do they walk up to a group of complete strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking will teach you how to use innovative communication ideas to help you grow your business.
This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.
This bestselling training course covers the SPCC and its requirements, prevention strategies, measures for containment of spill, and also explains what materials should be used for stopping and cleaning up.
OSHA Forklift Safety Standards (1910.178) requires operators complete mandatory safety training before operating forklifts. This compliance package includes Forklift Basics: Safe From The Start and Forklift Maneuvers: All The Right Moves, ten employee handbooks that correspond to each program and a Compliance Guide.
Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.
Employees must understand that there is far more to workplace harassment and discrimination than just sex. This program will detail the ever changing range of behaviors that lead to hostile work environments and the legal threats companies and organizations may encounter.
To fully address consumer needs one must exude passion, motivation and a personal commitment to delivering exceptional service. Train your employees to understand how individual actions ultimately impact the customer with this heartwarming true story.
This new release on improving intercultural employee relations will serve to boost productivity by developing cultural capability and navigating today’s global workforce.
Learn to save your back by understanding how it works, how to prevent back problems with posture and exercise as well as safe lifting. Prevention is the safest way to protect employees from injury.
This bestselling training is a comprehensive package designed to change the way we feel about health and safety. It is currently being used in more than 20 countries to train millions of employees, ensuring they exercise their right to go home safe and well at the end of each day.
Safety training must cover all the bases. Strike out dangers and knock a homerun for safety through the philosophies of Total Quality Safety Management.
Make sure your organization assembles a strong safety committee to assist in keeping your organization safe and accident free with this important training program.
The S.T.O.P. Shop provides loss prevention training specifically for retail associates. The program covers many internal and external factors that affect shrinkage in retail stores.
Finding and hiring the best associates is quite possibly the most important job of any retail manager. It's as simple as keeping your eyes open during day to day transactions with staff in the businesses that you shop at personally.
Everything You Always Wanted to Know About Management is designed to equip your managers with the essential knowledge they need to get the results that your organization requires them to achieve.
Take new recruits to school on the sales process or give seasoned salespeople a refresher. This program covers greeting the customer, how to determine his or her needs, correct ways to present merchandise, effective means to validate the customer’s selection, and most importantly how to close the sale.
As a company grows and expands, you will face difficult times. Often these challenges will require last minute, crucial, business altering decisions. But how will your team react under such times of pressure? Will they make the right choice or fail resulting in loss of income or worse?
Sometimes trainers can use a little training too. That's why You'll Soon Get the Hang Of It goes beyond demonstration to present the theory and simple psychology behind the captivating training scenarios it presents. Hugh Laurie puts the training in its proper context so that it can be broken down into steps and implemented in any type of workplace.
When Charlie, a service repair man, is called out to a number of typical service scenarios, he manages to criticize everything that's important to his business - the products he services, his customer, the salesperson they originally dealt with and his organization itself...
Most sales people think they know the sales process inside out: research the customer, identify the need, explain the benefits, overcome objections and ask for the order. It's easy in theory but it's harder in real life to apply that process in every type of sales situation, with every type of client. Successful Selling uses realistic and humorous scenarios to bring sales theory to life.
The Swine Flu (H1N1) is an influenza virus that is causing serious illness in people all over the world. It is spreading from person-to-person in much the same way as regular seasonal influenza viruses spread. Separate fact from fiction and make sure your employees know how to protect themselves against this virulent disease.
Working on the waterfront, maritime employees are at risk to hazards as pedestrians in their own workplace. Pedestrians meet incidents, getting run over or flattened by equipment. Help keep them safe with this course.
Don’t let the misuse and mishandling of hazardous materials sink your operations. This training will help you to establish safety measures to keep your business and employee health and safety afloat.
Slips, trips and falls are a major cause of injury in the workplace. This high-impact training program shows how being aware of surroundings, practicing good housekeeping and using equipment properly can help you and your employees prevent slips, trips and falls.
Confined spaces present numerous hazards for public works employees. With this training you can identify OSHA permit space requirements and recognize the hazards therein.
This cutting edge training allows you to fully customize multiple safety training modules into a comprehensive, new-hire training program. In the 8-segment version, choose from 8 different courses and tailor a unique training course specific to the needs of your workplace.
Give your employees a basic overview of digital multimeters and clampmeters, from key components to maintenance procedures.
Hydrogen sulfide is a leading cause of inhalation-related deaths in the workplace. It's toxic, flammable, and can even be explosive. It often cannot be detected with your senses alone. If your employees are at risk of exposure and don't know how to protect themselves, hydrogen sulfide can be a dangerous killer.
Help employees understand the importance of working safely around chemicals by discussing the hazard categories of chemicals, the components of Hazard Communication, proper handling and storage techniques, and procedures for handling chemical emergencies.
Guessing the safest way to work with or around a chemical can be very dangerous. If you don't know how to handle a substance properly, you could end up with chemical burns, breathing problems, fires or even explosions. Instead of guessing, employees should use the Safety Data Sheet, or SDS.
Chances are high that someone you work with battles addiction with drugs or alcohol. With the help of this program, workers will be well-equipped to recognize alcoholism and drug abuse in the workplace and know how to advise and respond accordingly.
This program emphasizes the importance of using respirators and how to fit them correctly to maximize their protective qualities. Includes information on oxygen deficient and contaminated atmospheres, supplied air respirators, air purifying respirators, respirator selection, and fit test and check.
Alcohol and drugs are fatal, not only to your operations but also to your employees' lives. Cultivate a drug-and-alcohol-free culture by training your managers how to recognize, handle and resolve the dangers of drugs, alcohol and other substances.
Waterfront jobs consist of backbreaking labor. Heavy lifting can take its toll but with this important training program you can back-up your employees and teach them how to avoid back injuries.
This training course provides an introduction to RCRA, demonstrates methods of identifying and reducing hazardous waste, and outlines transportation procedures and the waste minimization program.
When an accident occurs on a job site, the results are often tragic. However, when and incident happens at a chemical processing or manufacturing facility, they can be catastrophic. Make sure your employees fully understand and participate in your organization’s process safety system with this course.
This unique training features pro-active prevention and protection measures, reenactments of real-life accidents, and interviews with actual workers to solidfy safety training efforts.
Reducing waste in the workplace is a first step in green safety procedures. Help train employees in specific waste-reduction techniques with this timely program.
When it comes to fires, seconds wasted can spell certain doom. Help your employees identify when they should fight or when they should flee a fire. If they fight, this training will ensure they know how to properly operate the fire extinguisher.
This cutting-edge program outlines port security measures for maintaining safety of visitors, vendors and contractors. Ensure those entering your workplace understand and comprehend the safety requirements as mandated by the Maritime Transportation Act of 2002.
You encourage your employees to make decisions, but, as you know, they don't always make the right ones. This unique interactive video training package takes through some "real-life" situations and forces them to think about how they would respond.
Write a prescription for occupational safety for your pharmaceutical sales representatives. This training defines the many occupational hazards facing sales reps and empowers them to disarm dangerous situations.
Safety is never out of style. Whatever you do, wherever you work, it's important to have personal protective equipment, especially on the waterfront. This program demonstrates when to use the different types of PPE and offers safety advice for each.
Pro-Active Safety depends on the cooperation of all employees and managers. This inspirational training will help establish safeguards and standards as well as keep everyone on the same page with regards to safety.
OSHA citations can be steep and costly. No losses are acceptable when it comes to construction site injuries or fatalities, so OSHA was established to develop and enforce job safety and health standards. This video program will familiarize you and your employees with the mission and workings of OSHA.
Are you doing all you can to prevent injuries? What you can do to stay comfortable and secure at work? Avoid things like stress, theft, and violence. Review your role in controlling dangers like fire, electricity, and hazardous materials and explore plans to deal with emergencie with this course.
Shockproof your lockout/tagout safety measures. This training covers the kinds of energy lockout/tagout can control, lockout/tagout basics, OSHA's LOTO standard, the six steps of lockout/tagout, and removing lockout/tagout devices after a job is complete.
Designed to teach basic concepts about the nature of the beast, hazardous energy, this training covers information on various energy sources, what lockout/tagout is, and when you should lockout/tagout. You'll also learn to use the six steps that are required to control hazardous energy properly.
This training will help your emergency action team recognize the importance of their work, and guide them in creating and refining your site-specific plan. It can also be used to help all employees grasp why implementing such a plan is so vital.
Lasers can be used as an innovative tool in today’s modern workplace; however if handled improperly, they can cause serious injuries to employees and equipment. Keep your workers safe with this pinpoint program based on American National Standards Institute (ANSI) standard Z136.
Gain a solid understanding of how to conduct a thorough incident investigation with this program that shows the purpose and importance of the investigation and how it is imperative in helping maintain a safe work environment. Learn about roles and responsibilities in investigating incidents and find out learn about the eight steps in the incident investigation process.
Putting together an effective team is a key step in the incident investigation process since without the proper team in place, important details may get overlooked. This program shows how to assemble an efficient investigative team made up of personnel qualified to examine every aspect of an incident.
This program shows you how to conduct a root cause analysis to identify key factors that contributed to an incident. See how to follow a line of questioning that can lead to the underlying causes of an incident which will help you determine the systems that need to be strengthened.
OSHA Standard 1910.178 on powered industrial truck safety also includes safety requirements for powered low-lift trucks. Make sure your workers are safe and compliant when working with their “walkies” and “walkie/riders.”
The National Incident Management System (NIMS) was established by the federal government to help all responders work together. This program will help emergency responders and those responsible for your facility know their roles and responsibilities in an emergency.
Hindsight tells Ken Woodward's story in his own words and in the words of the people most affected by his accident -- his wife and his colleagues. This is the story of one man, his family and his friends and what happened to all of them the day two hazardous chemicals were mixed together for a routine cleaning procedure.
The last thing you want for your employees is lung cancer from exposure to hexavalent chromium. Comply with OSHA Standards, 1910.1026 for General Industry, 1915.1026 for Shipyards and Marine Terminals, and 1926.1126 for Construction Workers and keep your employees safe when working around this useful but dangerous substance.
Learn how hot and humid conditions combined with other stresses such as hard physical labor, loss of fluids, fatigue or various medical conditions, can lead to a heat-related illness, disability or even death. Cool off your employees and help them remain safe with this program.
Consciously Overcoming Unconscious Bias is a conversational, easy-to-use program that shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace. It presents all three topics simultaneously, facilitating their understanding.
Teach employees their role as first responders and how to identify hazardous substances and the risks associated with them if they are released or spilled. This training covers recognition and control measures for a hazardous release or spill and potential outcomes and proper evacuation measures.
Hazardous chemicals can be dangerous, but should they fall into the wrong hands, these chemicals become weapons of destruction, endangering occupants of a single building or an entire community. Learn how your facility can avoid a catastrophe through proper recordkeeping and awareness in the workplace.
In response to the USA PATRIOT Act enacted by Congress, new security awareness training requirements for hazmat employees are necessary. This training will help your facility comply with regulations and will help your employees understand the types of threats that exist for facilities that manufacture, store, use or transport hazardous materials.
Everyone involved in shipping, handling, transporting and/or storing hazardous materials must be trained in compliant HazMat procedures. This training program will help supervisors and employees understand the DOT regulations and comply with 49 CFR 171-180.
Utility workers face exposure to hazards daily and must know how to recognize the potential threats they may encounter. This training presents hazard scenarios specific to utility workers to illustrate the three root causes of accidents.
Teach your workers that safety starts with recognizing and controlling hazards. This training uses hazard scenarios to point out the direct, indirect and root causes of accidents. By learning to control the potentially hazardous energy in a situation, workers can protect themselves and co-workers.
This short but to the point training can be used as an introduction or a refresher on the basic fundamentals of working with hazardous chemicals and materials in the workplace. It explains that safety with hazardous materials begins and ends with identifying potential hazards before they develop.
This program is designed to provide important information about safe work practices when working with hazardous chemicals. Using real-life scenarios, this interactive training provides an effective, unorthodox approach to hazard communication in the workplace.
If you work around chemicals in the pulp and paper industry, hazard communication provides information about the protection you need to work safely. This new program makes it clear why you need to be up-to-date on current information about the chemicals you work with at the plant.
Be sure your employees are well-informed about the hazards of various chemicals in the workplace.This new look at hazard communication will familiarize workers with physical and health hazards, how exposure can occur, exposure limits, and material safety data sheets.
Protect yourself and your staff from the spread of illness in your workplace by emphasing one of the most poswerful lines of defense: proper handwashing! Great as a meeting opener, this short and practical training program will help you reduce sick days and minimize the transmission of infections and illnesses.
Each year, 180,000 people suffer hand injuries. Yet, these injuries are preventable when the correct precautions are taken. This program takes a look at some common workplace hazards your workers face and how to prevent the hand injuries that could be caused by them.
Don't let your organization become the reason for a foodborne illness outbreak. This training explores why having a Hazard Analysis and Critical Control Points (HACCP) plan in place is a necessity to protect consumers from disease and your organization from negative publicity.
Learn how to recognize and avoid potentially dangerous critters, how to select personal protective equipment (PPE), and how to respond with basic first aid to if you or a fellow employee is bitten or stung on the job. Designed especially for public works, utility government employees or anyone whose job function includes grounds maintenance or outdoor responsibilities, this training is essential for a safe work environment.
Help workers lighten the load with ergonomics training that can reduce strain and take away pain. This short but impactful training explains how to reduce stress through a sound understanding of basic ergonomics.
Avoid unnecessary accidents by thinking "Do I want to be safe or sorry?" and learn how to stay safe by wearing the proper personal protective equipment (PPE), applying ground rules to the work you do, and by following safe work practices when using equipment and chemicals.
This program focuses on proper food handling procedures and will help your employees avoid putting the lives of people everywhere in danger. It covers personal hygiene, proper PPE selection and how to maintain healthy and sanitized work environments.
Teamwork separates the winners from the losers. The Blue Angels set the standard each day and at every level. At what level does your team operate? Raise the bar with this inspiring and motivational training program.
Driving a forklift is not like driving a car. Give your safety meetings and your forklift drivers a refresher lesson on forklift safety and operation. This course shows important safety steps in the daily operation of forklifts and other powered industrial trucks.
Give your employees the essential information about the Globally Harmonized System (GHS) for Classification and Labeling of Chemicals. With this DVD, teach them how GHS differs from the Hazard Communication Standard.
Provide employees with the tools they need to recognize, respond to, and resolve difficult interactions that stem from individual and cultural differences. Employees will come away with a new appreciation for their personal responsibility in promoting a respectful workplace.
This training program will help employees and managers to be proactive in creating and fostering a respectful organizational culture rooted in honesty and integrity, enabling your company to flourish and prosper.
Unlawful retaliation amongst employees is a growing form of discrimination which often results in costly litigation, damaged reputations for organizations, and ruined careers. Cultivate integrity and prevent retaliation with this program.
Enable the newly promoted to capitalize on their full potential and minimize apprehensions as a result of advancement by applying the lessons exemplified in this thought-provoking training course.
This DVD offers a comprehensive and easy-to-understand method of improving your facility's infection control practices. Learn how infection spreads, how to identify the sources of infections, and how to implement other important precautions and procedures for containing and preventing infections in your facility.
Home healthcare workers face the same threats as those in a healthcare facility, including the risk of infection and exposure to hazardous wastes. This training program outlines the many threats home healthcare workers face and details proven methods of prevention and best work practices, including how to assess the safety of a home.
We all recognize the importance of keeping our hands free of infectious microorganisms, but statistics indicate we're not following through in practice. Learning to be consistent and following regulations can mean the difference between life and death in certain situations.
Start your own fire prevention and safety crusade with this gripping video. Learn the four classes of fire, fire prevention and how to use a fire extinguisher. The 20-minute video is only one component of this comprehensive training kit, which would be a perfect addition to your current training curriculum.
We think this is one of the most engaging management training films to come around in years. Fun and inspirational, best selling author Ken Blanchard presents a proven approach -- used by the whale trainers of SeaWorld -- to teach managers and team leaders how to increase team members' productivity, encourage creativity and foster a strong sense of team unity and spirit.
No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH shows employees what they sometimes do to frustrate customers and the simple steps they can take to meet customer needs.
There is no denying that the reach of ADA coverage has been widely expanded with the new ADAAA. As a result, the chance of legal exposure for organizations correspondingly increased. The importance of managers and supervisors being trained on compliance with this law has never been more critical. This program is a sure way to increase understanding and compliance within your organization.
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
This meeting opener is a quick and easy way to introduce innovation and creative thinking. Using inspiring quotes and illustrative photos you'll dive into the world of the history of creativity!
Review the most important forklift safety issues from operating conditions to load manipulation. With this important training, your drivers will be equipped to operate forklifts safely and avoid accidents. Help your workplace comply with OSHA’s forklift safety standard (OSHA 1910.178).
John Cleese stars in the management training classic, The Unorganized Manager. This epic tale conveys the vital importance of effective time management in a way that is creative and humorous. Our disorganized manager gets a second chance from St. Peter (John Cleese) after creating strife for himself and everyone around him with ineffective time management. Over the course of the series, he will find tools and techniques
In most of today’s organizations, authority is only one segment of a motivational formula used by the most effective leaders. Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden tell you how to be a successful leader!
Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.
Don't sacrifice productivity at the hands of change. This new release change management training video will help ALL employees overcome negative feelings that stem from change, suppress unproductive tendencies enabling a greater willingness to try new behaviors.
Being the first one on the scene of a workplace accident can be unnerving. Be sure your employees know how to help their fellow workers in the case of an injury suffered on the job with this new program. First aid tips and emergency response principles are covered.
Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form. This training highlights important points in maintaining facility security and explains that in an emergency situation, human intelligence is the critical link.
The training provided by this informative course will instruct employees to work in a neutral position whenever possible, reduce repetitive motions on the job, and minimize force by using power tools and wearing gloves.
Unravel the mystery and complexity of the Environmental Protection Agency's rulings and train employees on how to better protect the environment with this informative training.
Help stop sexual harassment in the healthcare industry by understanding the negative impacts, the importance of other perspectives, how to avoid unintentional harassment and more. Education about this sensitive subject is key to preventing sexual harassment.
This informative training course covers requirements for qualification, working with and around live circuits, National Electrical Code, and test equipment. Make sure your safety measures are ready for primetime when working around live circuits.
Safety Orientation is one of the most important parts of the healthcare profession. Without healthy staff members, those who are ailing won't improve. Be sure to brief new employees on slips, trips and falls as ell as electrical hazards, fire safety and medical waste.
"There were three of us down there. My friend was closer to the breaker...all of a sudden he was a ball of flames." So begins this program which will help your facility comply with OSHA's Electric Power Generation, Transmission and Distribution Standard and keep your workers in electrical utilities operations safe.
Discuss safe work practices that everyone working around electricity should employ to avoid electrical shock or electrocution. This training provides guidelines for working with electrical circuits, proper grounding procedures and controlling electricity by using proper lockout/tagout methods.
Learn about safety in the long-term care environment. This orientation video covers slips, trips, and falls, as well as electrical and fire hazards.
When faced with an emergency such as electrical shock or an electrical fire, the initial response can save lives. This program covers crucial information such as the three levels of electric shock, common causes and classifications of fire and proper first aid measures for victims of shock or smoke inhalation.
Nearly 6,000 people died in a recent year from fatal crashes involving distracted drivers, according to the National Highway Traffic Safety Administration. Distracted driving continues to be an epidemic on our roads. Help raise awareness of this dangerous practice among your employees with this high-impact training DVD.
Help your organization comply with OSHA’s revised Cranes in Construction Standard 29CFR1926 Subpart CC. This training focuses on vital information on the different types of cranes used in construction, the roles and responsibilities of crew members and hazards associated with working with and around cranes.
Safety standards are pivotal parts of any construction job and as a host organization to contractors, yours must instruct ALL workers on specific safety regulations, company safety requirements, and OSHA compliant work practices to avoid catastrophic accidents.
Safety is not the responsibility of one, but rather a team effort. Bring all workers together and view this essential training course on common safety hazards and general safe work practices. Keep everyone safe, including guest contractors and everyday employees, with this core training.
The USS Atlanta, a United States Naval Submarine, and its crew provide a dramatic setting to compare the dangers present when working in confined spaces to those of working on a submarine. This bestselling training will torpedo casual safety attitudes and keep your workers safe.
This program reviews the dangers of working in confined spaces and helps your organization comply with OSHA 1910.146. Train your workers on the responsibilities of the attendant as well as how to rescue someone from a confined space without endangering one's self.
Concerns about chlorine safety? Handle them with care with this focused training on the physical and chemical properties of chlorine. Train your employees on general safety around this hazardous substance, including proper PPE designed to limit and prevent exposure.
Resisting care, and verbal and physical agression are types of combative behaviors that employees of long-term care facilities face every day. Combative Residents: Mirror Their Reality handles this difficult subject with sensitivity while providing practical information.
More and more often we hear about Superbugs in the news. Help your healthcare facility stay ahead of the game by taking precautions, identifying the bugs, slowing transmission, and lowering infection rates. Use hygiene as your weapon in the battle against Superbugs!
Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.
This program demonstrates how to derrive and apply the recommendation of corrective and preventive actions, the documentation and communication of investigation findings and how to follow up on ensuring recommended actions are implemented and followed.
Solve the problem of chemical safety when handling and storing dangerous solvents in the workplace and ensure safety with this informative training. From accident prevention to emergency response, this course covers everything you need to be safe around dangerous chemical solvents.
Spread safety knowledge on the proper handling and storage of flammable materials and extinguish the threat of fire in the workplace with this training. Employees will gain a thorough understanding of flammable chemicals and take the heat out of the threats they present.
Bucket trucks make jobs at high elevations easier, but if they're not operated safely major accidents can occur. Train all of your truck operators on life-saving safety tips to ensure safe operation of this highly efficient, highly hazardous piece of machinery.
Emphasize the importance of staying safe by showing proper safety precautions to avoid exposure to deadly, life-threatening bloodborne pathogens. This interesting program will help your workers comply with specific retraining mandated by OSHA's Bloodborne Pathogen Standard 1910.1030.
Heat can cause bodily illness or injury, worksite accidents and even death. This life-saving training covers thermo-regulation of the body, the importance of replenishing fluids and the prevention and treatment of heat-related illnesses.
Whether you have a physically demanding job, one that requires lifting or bending, or you have a less active one, such as sitting behind a desk, the potential for injuring your back is very real. Using a fresh and humorous approach, this interesting and engaging training covers the dangers your back faces every day on the job.
Learn CDC standard precautions as well as contact methods to prevent and control healthcare-associated infections. Prevent HAIs before they take over your facility, affect lives, and become a costly legal issue.
This leadership video training program features Marshall Goldsmith and helps to develop the interpersonal skills of senior managers.
Set the standard for integrity and ethics for your entire staff by providing guidelines they can use in their day-to-day interactions with patients and fellow team members. Use this compelling and insightful video to ensure your employees have the facts about healthcare compliance.
Often a difficult and emotional disease for loved ones, Alzheimer's has fascinated researchers for years. This contemporary video shows how to identify the three stages of Alzheimer's and treat the disease with humanity and compassion.
Customer service in the healthcare industry is key! Learn to identify your customers, apply the Golden Rule, employ empathy in your daily interactions with patients, and offer good communication for an exceptional customer service interaction in your healthcare facility.
An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.
This inspirational training illustrates a fundamental truth: diversity is the key to creating wealth and success for all. This program explores connections between diversity and innovation and is a perfect fit for managers and executives who want to understand how diversity will effect the bottom line.
You don't have to create your industry's next paradigm shift to be a pioneer. But you can succeed if you know how to spot emerging paradigms and have the intuition, courage and persistence to bring them into practical application. Learn to identify the essential traits of these trailblazers, and how you too can become one.
The effects of bullying on victims is similar to post-traumatic stress disorder. The stress of bullying manifests into real physical and mental health issues; it also destroys creativity by robbing some of the brightest employees of a voice in the organization.
West Point has historically produced phenomenal leaders because of the emphasis it places on character development. This program takes us behind the scenes at the military academy and then into some of the country's foremost private and government organizations where West Point graduates now work.
Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.
Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them.
We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.
Five generations discuss their own generational traits and that of their coworkers. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Create unity at work for people at all stages of life with this effective and interesting training.
Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.
More Than a Gut Feeling IV is a brand new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.
By viewing examples of harassing behavior and having its effects and ramifications explained to them in no uncertain terms, employees will come to understand that it is everyone's responsibility to keep the workplace free of sexual harassment.
We are seeing for the first time in history, four different generations in the workplace, at the same time. Each has its own diverse expectations , but how do you blend them into one cohesive working unit? Author and host, Cam Marston, may have the answer you are seeking.
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
A fresh new video addressing harassment in the workplace especially for managers and supervisors. Take a look at your diverse workplace and make sure that all the necessary steps are being taken to maintain a safe & productive work environment.
“For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
This memorable program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful workplace for everyone.
It is essential that we are prepared—physically and emotionally—for traumatic situations. This training gathers a group of leading experts in the field of trauma to offer practical suggestions to those directly (or indirectly) affected by traumatic incidents in the workplace and beyond.
More and more, customers are making their buying decisions based on what they see and read online. This new kind of customer feedback and review, which potetially millions can see, puts service providers in a very precarious position, but there is something you can do about it.
Get on the Right Bus is a determined and heartwarming training video that has taken conventional wisdom and turned into a way to make good choices. Coach K believes in the power of inspiring words that can change lives and make organizations successful. This is worth checking out.
This special edited-version of the classic CRM Learning program, Teamwork in Crisis, tells the amazing story of United Airlines Flight 232. In less than ten minutes, the video shows how teams in the cockpit and on the ground resisted panic when the plane experienced potentially catastrophic mechanical failure...leading to an outcome far better than anyone would have predicted.
This in depth training explains the 10 Rules of World Class Customer service to help healthcare professionals understand and satisfy customer needs to go above and beyond customer expectations.
This program is designed to help healthcare employees recognize the dangers of chemical exposure and develop safe work practices to protect themselves from injury.
When fire breaks out, you have only seconds to respond. This DVD features first class training on fire safety and will give your employees accurate and concise training on how to use fire extinguishers.
Keep both residents and staff in long-term care facilities infection-free. This training covers infections and how they spread, common infections, and personal infection control measures.
Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.
Specifically for non-isolation, this training serves as a tool you can put to work immediately; not only for the safety of your staff, but to help assure compliance with OSHA.
Train your healthcare staff on importance of documentation. Learning the principles in this program will protect the healthcare providers and the employer from potential liability issues.
Healthcare workers encounter potentially hazardous situations every day. Ensure they’re aware of protecting their health and safety so that they may do the same for their patients.
Slips, trips and falls can directly result in lost work days, loss of income, broken bones, back problems, disability or even death. This program covers potential fall hazards found in the average healthcare workplace.
As leaders, there are going to be days when your attitude is not what you'd like it to be. That's understandable; you're human. But it's critical to remember that as a leader, your attitude has a major influence on the people around you. This incredible FISH! Series will help you be the leader your employees need and deserve.
This leadership training package expands on the Erik Weihenmayer story by introducing the Whole-Person Paradigm and 4 Imperatives of Great Leaders by looking at problems and their solutions, levels of engagement and opportunities to unleash talent.
This new training video is designed to sort out those ethical dilemmas in the workplace that we just aren't sure of how to handle. Common ethical dilemmas are presented along with all of the rules and regulations you need to be familiar with to protect your workplace from unethical behavior.
Today, diversity awareness must also address how people are treated by their co-workers and the organization itself -- as well as how they want to be treated. When unity is the goal, we find that we actually have many similarities and that there are significant benefits to a diverse organization.
Enjoyable and easy-to-use, Customer Service Zone is an essential part of any customer service training program. With funny videos of bad customer service, this engaging, versatile customer service training video will help make your training fun, easy and highly effective.
Touching on a wide variety of harassment and discrimination issues, this cost-effective and results-oriented 5-part, vignette-based training program educates your managers and employees about the characteristics and the benefits of a respectful work environment.
Government agencies must make the most of each team member's unique perspective and experience. In this program, team building expert Glenn Parker details five key strategies for accomplishing this goal.
Keep your organization in line with OSHA Standard 1910.1200 and provide basic knowledge about hazardous substances and how to work with them safely. Includes information on how and when exposure is likely to happen and what PPE can be used to minimize the risk.
More than 43,000 deaths and even more major injuries happen each year on our roadways. For government employees, no threat is more greater to health and safety on the job than motor vehicle accidents. Train your drivers to be safe every time they get behind the wheel.
Ensure that your people are compliant in creating a respectful work environment. Through this course, your employees will learn the various forms of harassment, understand their negative impact, apply preventive guidelines, and know appropriate response measures if they witness or become victims of harassment.
This program explores the importance of wellness - the state of being at your physical, mental, emotional and spiritual best - and shows practical, every day steps employees can take toward achieving wellness.
This program is an essential tool for the effective manager. With vignettes that present the right and wrong ways to manage, it can help communication and trust in your workplace by showing managers the best ways to improve communication with their employees.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
The how-to guide for timely, productive and relevant meetings, Supervisor on the Scene: Meeting Effectiveness shows supervisors how to plan the meeting and execute the plan. Part of a 6 part series which focuses on a specific soft skill for supervisory and managerial development training.
When you have a worker that has to learn a particular kind of task, you train them, correct? That sounds simple enough, however, proper training isn't something that just happens. It's important to carefully plan and execute your training session to ensure your trainees are getting the maximum benefits and knowledge from the session time.
Focuses on a specific soft skill for supervisory and managerial development training. Help supervisors make sound, solid decisions by demonstrating how to gather information, develop alternatives, select the best option, and how, when, and even with whom to follow up.
We love the beauty and simplicity of Celebrate What's Right with the World. Dewitt Jones poses the question: Do we choose to see possibilities before us? Do we believe they are there? It's a powerful question to ponder, and amazing to see how choosing to believe can affect not only our business, but also our lives.
If your employees are happy, your customers will be happy! This Government Specific customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
If your employees are happy, your customers will be happy! This customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.
Government Specific - Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.
Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Anyone Can Be an Ally was written and presented by Brian McNaught. Dubbed "the godfather of gay sensitivity training" by the NY Times, Brian is considered the world's leading corporate diversity consultant dealing with gay, lesbian, bisexual, and transgender issues in the workplace.
An effective Diversity training program as well as an Anti-Discrimination and Harassment program, The Plus of Us takes your employees beyond the legal rules of discrimination, to an understanding of the basic human needs and emotions that control workplace relationships between diverse employees.
For more than a decade, Joel Barker has helped us deal with change. Today, his message is more important than ever. That's why his best selling classic training program, The Business of Paradigms - Second Edition has been reinvented to meet today's employees in the ever-changing global business world.
Everyone in your organization will benefit from this program! The Little BIG Things is essential for every employee in every business, from small businesses to major corporations. Tom’s no nonsense approach to business and management is witty, insightful and essential.
What does being happy have to do with work? We've been told, "If you work hard, you'll be successful...if you're successful, you'll be happy." But what if that formula is wrong? What if the opposite were true and happiness is the secret to success - at work and at home...
Welcome back to the Diversity Diner! Where diversity is the main dish. The lovable main character, Dom, is back serving a dish of diversity stew to help employees from neighboring businesses understand the positive economic benefits from including people from all walks of life into the business atmosphere.
What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong culture and alignment around where the group is headed. This program provides a simple but powerful methodology for getting people "on the same page" so that this kind of clarity and cohesiveness can emerge.
The Balance Sheet Barrier training video, starring John Cleese is a world-famous Video Arts video that helps take the fear out of financial documents and complex supervisory concepts. Although accounts might never become a manager's favorite topic, The Balance Sheet Barrier does at least make them understandable.
The ADA Revisited informs managers and other employees about the opportunities and legal responsibilities organizations and individuals face under the Americans with Disabilities Act. It is an excellent way to allay fears and misconceptions about the ADA while sensitizing employees to the benefits of a diverse workforce that includes persons with different abilities.
What happens where there is a lack of accountability? Non-performers thrive while the diligent staff picks up the slack. The stress level rises and communication drops. It doesn't have to be this way. This Toolkit contains 38 unique video clips that illustrate what accountability means. Set in a variety of workplace environments, it's ideal for all industries.
Produced by Video Arts, this unique program proves that
performance appraisalinterviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals - evaluating the past, consolidating the present and planning for the future.
Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation - on both sides of the table.
One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
In this highly motivational video, some of the most successful people reveal the secret to their success-attitude. Learn the best ways to win in good times or bad from Stephen Covey, Deepak Chopra, Senator Bill Bradley, Jack Welch, Anita Roddick, and Marshall Goldsmith.
In this award-winning video, bestselling business author and Harvard Business School Professor John Kotter helps you to understand change and shows you how to succeed in an ever-changing world.
Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.
As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.
This course will equip managers, supervisors, and staff with the necessary knowledge, ideas, and tools to identify areas within the organization's operations that can be enhanced through sustainable practices.
Many forms of sexual harassment go unnoticed until the problem is out of control. Learn how to identify sexual harassment in the workplace and stop sexual harassment before it starts. By using this video to get everyone in the workplace on the same page, you can make everyone feel comfortable at work.
This comprehensive vignette based program offers learners the most up-to-date legal information. The twelve dramatic vignettes include such timely issues as e-mail and internet misuse along with examples of non-verbal, verbal, and physical harassment. The series includes a manager's version, employee's version and a 5 minute meeting opener.
With information direct from the Supreme Court, this program revolves around SC rulings, training managers on the prevention and resolution of sexual harassment claims. Ultimately, it guides managers through the investigative process, including the interviews with the complainant, alleged harasser and the witnesses.
In today's fast-paced world, people need to know how to apply balancing strategies when change occurs. This program helps employees adjust their attitude, relax, and open their minds to the ocean of possibilities that change can bring while helping them to perceive problems not as threats but rather as opportunities for growth.
A DVD-based course to build a culture focused on results. This program is based on Randy Pennington's award-winning book, Results Rule! Build a Culture that Blows the Competition Away praised as "real advice that will actually show you how to improve your results."
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work, uses short vignettes to teach 4 keys to preventing bullying at work.
In an effort to decrease the staggering number of injuries and fatalities, OSHA established a Powered Industrial Trucks Standard (1910.178). This forklift training resource demonstrates how to secure the platform and the load, explains safe forklift speeds and turning, and details how to work safely around forklifts and pallet trucks.
Protect yourself and your home bound patient by knowing the facts about bloodborne pathogens in the a home care environment. This to-the-point training video will cover the basics and beyond.
Used correctly, chemicals are an important part of the work we do, but we often don't give these chemicals a second thought until a tragic accident occurs. Present an easy to follow, step-by-step approach to developing a hazard communication program.
As part of the DOT's Alcohol & Drug Testing Rule, employers must train drivers on the dangers of alcohol and controlled substances and the potential consequences of their misuse.
Learn how to conduct investigations that will reduce the chance for incidents at your facility with this informative four-part training series. Fine tune your incident-prevention efforts and learn how to assemble an investigative team and uncover root causes of incidents.
This training will teach your staff how to handle the media effectively. You can train your managers, supervisors and even line workers, on what information should be released, how to build a good relationship with the media, and how to avoid negative publicity.
This fast-paced program features NASCAR star Bobby Labonte and will teach employees about all aspects of PPE including safe use and maintenance, total body protection and hazard assessment.
Public sector employees face a lot of risks and must be prepared for the worst at all times. To do so requires the constant attention to the use of appropriate personal protective equipment. Teach employees that failure to comply will result in tragedy.
Different parts of the body and different hazards require different forms of PPE. Teach your employees to use the right equipment for each job and use it correctly.
This humorous film from Video Arts shows managers how to employ criticism at a performance appraisal as a means of preventing the recurrence of mistakes and improve staff performance at the same time.
It isn't just scientists that can learn from the meerkat. If you are part of a company, then you can, too. Let this program take you to the Kalahari desert, where these lovable creatures will show the people that make up your organization a refreshing look at teamwork.
To many managers, managing performance means holding an annual appraisal and little else. In today's modern and high pressure workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out of those they manage on a daily basis.
How would people describe you? Would they use words like "vital" or "significant" or "valuable"? If not, you may lack the presence you need for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
If you enjoyed Peacock in the Land of Penguins, you'll love this program. The primary message is that communications skills are the keys to a respectful workplace. Little gestures and innuendos are picked up in situations such as business meetings, and it slowly degrades office culture.
Help your employees regain control of their lives by providing them with the necessary tools to recognize and cope with the many feelings that arise as a result of stress or crisis.
Help your home health facility comply with HIPAA's Privacy Rule - the first comprehensive federal protection guidelines for the privacy of health information. Learn HIPAA rules and regulations and how to apply them in your facility so that you can safeguard your patients' information and protect employees from costly legal action resulting from lack of compliance.
This training program will help you comply with OSHA's Lockout/Tagout Standard (1910.147). Designed to provide important information about safe work practices when locking and tagging, this interactive video program focuses on how employees can spot potential dangers before it's too late.
You always have to prepare for the worst, and there's no better way to learn how than by watching the experts do it. Your staff will learn from those who protected the rescuers during the World Trade Center evacuations, on February 26, 1993 and again on September 11, 2001.
When disaster strikes cleanup and recovery teams have enough to worry about from searching for and rescuing survivors to restoring power and managing ecological impact. Lend your responders a helping hand and ensure their relief efforts are not compromised by risks to their health and safety.
Utilize the tools and examples shown in this series and inspire your people to rise above the average benchmarks and truly create Workplace Excellence. This series consists of ten programs that showcase best practices regarding management, leadership, motivation, teamwork, communication, innovation and more!
Find out why some people love coming to work and doing their best. This program explains how to create a fun-loving culture and make the workplace desirable using light, color and design. Discover team building activities and learn how to foster staff creativity.
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
Find out how easy it is to make a difference at work and for the environment. Implement green initiatives and help your organization to give back to the community. This program shows how to target initiatives, onboard staff for a full commitment to change.
Discover how healthy people with work/life balance will be happier and more productive. When through this training, staff will understand the benefits of exercise, the pitfalls of a sedentary lifestyle, and be more proactive about health and safety in the workplace.
Diversity and different work styles can often lead to disagreements and a clash of personalities.
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utilize this program as a tool to discuss actions and consequences as well as prevention strategies. With this training, employees will be able to recognize sexual harassment early, and know what to do should they witness or be the victims themselves of any unwarranted, harassing behaviors.
Provide your employees with helpful information they need for optimum safety when working around chemical hazards in your facility. This award-winning program makes a perfect supplement to your MSDS safety training program.
A must-see for all healthcare employees, this practical training program details the personal protective equipment available and their uses.
Your employees will be able to identify potential hazards in their own working environment and that of others. Ideal for new and old employees alike, this training is invaluable as refresher course for existing staff and will help managers and supervisors understand their responsibilities when it comes to safety.
Control of infection in outpatient facilities is as imperative as it is in other healthcare settings. This informative video explores the need for infection prevention, offers general information about bloodborne pathogens and infection control, and explains the CDC infection control precautions.
Infection control is the key to a healthier and safer healthcare environment. Keep mortality at bay by learning the facts! By learning good work practices, sound housekeeping and laundry habits, every member of your staff can help save lives.
Increase productivity, reduce absenteeism, and improve morale when your employees adopt a healthier lifestyle. This motivating and practical program will encourage your employees to attain wellness and strive to be at their physical, mental, emotional, and spritual best.
John Cleese stars in this memorable customer service sketch comedy training video. These short, entertaining, vignettes are designed to get customer care providers in the mood to examine the way they treat customers and develop the best ways to approach customer service.
Perhaps nothing emphasizes the significance of this new program better than the beginning of the DVD: "This training program presents re-enactments of four actual accidents which occurred on or around forklifts and walkies. Your life may depend on learning from the mistakes of these victims." Ideal for training and re-training.
This program is very clear about the problem of sexual harassment at work. It demonstrates 13 specific instances of sexual harassment in a healthcare environment and thoroughly explains how to avoid misunderstandings.
The Good Company training video is a motivational, musical meeting opener featuring famous folks at their first jobs. This fast-paced catchy music video is a fun-filled way to remind your employees that no matter where they are in their career, success happens one step at a time.
Medical recordkeeping and business communication in today's modern technological age creates challenges for healthcare professionals who strive to maintain patient confidentiality and work to comply with HIPAA regulations. Educate yourself and your staff with this pratical and informative training.
How can you find a way to love what you do? Every day? When you work For The Love of It, you will serve as an inspiration to yourself and to those around you. Dewitt Jones, National Geographic photographer discusses how we all have the ability to love what we do through honoring our passion, making a contribution to those around us and expressing gratitude.
Patient confidentiality and information privacy can be challenging when data is electronic. And yet, the new HIPAA Security Rule mandates that all healthcare facilities secure their electronic protected health information. This training program will help you and your staff implement the necessary safeguards.
Beyond Words: Hiring and Interviewing is a 3 part series that teaches the interviewer to look beyond the answer to the question; to consider the body language of each applicant. Covers nonverbal cues that may indicate lying, doubt, attitude, and more.
Acts such as workplace bullying, third-party harassment, digital harassment, inappropriate humor, and age discrimination are destructive and in any workplace. Are your employees prepared to recognize and stop these types of behavior? Update your training and alert employees to the new forms of harassment with Harassment: A New Look (Industrial Version).
Inside Information, by Video Arts, will encourage employees to treat each other just as well as they treat the customer. This will help take personal barriers down and boost communication. You'll find that this will help increase efficiency and improve working relationships.
Featuring the remarkable team at the Four Seasons Restaurant in New York City, this video tells an inspirational story of teamwork and customer service -- both internal and face-to-face. Watch and see how the workteam at this five-star restaurant is able to achieve extraordinary excellence, day after day, year after year, and manages to stay committed to their customers, to each other and to their organization's mission.
A classic from John Cleese, this hilarious, over-the-top Video Arts film starring Hugh Laurie of TV's "House" fame addresses the importance of good internal customer service and how it dramatically affects external customer satisfaction. While the scenarios may be wildly exaggerated, the messages behind them really hit home.
Whatever level a sales person might be at, they can benefit from the lessons in this classic series. Humorous, and insightful, John Cleese amuses as he teaches us the difference between good and bad sales techniques. Right-way-wrong-way scenarios demonstrate how to be an excellent salesperson before, during and after meeting the customer.
Protect employees from exposure and your facilities from contamination with this training course. Employees must be aware of methods to protect themselves and their families. This program informs them about the virus and offers important tips on how to avoid transmission.
Teach your healthcare employees how to decipher a Material Safety Data Sheet with this informative training program. It explores the different types of hazardous chemicals, details each section of an MSDS, and explains hazard prevention and personal protection.
Managing the RISK of hazardous mateirals in your workplace can be a daunting responsibility. Utilize this training program to help your healtchare workers be informed, understand the various types of hazardous chemicals, and know what to do in case of exposure.
Risks are present anytime you get behind the wheel, but when you turn on the lights and sirens in an emergency vehicle, those risks are multiplied. Teach your drivers what it means to drive in emergency response situations and driving tips to make sure every trip is a safe one.
A poignant program to help put an everyday activity in perspective anytime, but especially on the job. Driven to Distraction will show how making the right choices behind the wheel may save a life. Maybe even your own. A reduction of accidents and incidents will improve the bottom line and the quality of employee lives.
This high-speed training course focuses on what ALL drivers need to do EVERY time they enter a vehicle and BEFORE they turn the key. Follow Highway Patrolman Ben Sullivan as he describes incidents that could have been avoided had drivers only taken a quick minute to pay attention to their car and their surroundings.
We've got your back! Help reduce the chances of musculoskeletal disorder with the NIOSH-approved techniques found in this program. Learn the right and wrong way to lift, bend and perform other physically demanding duties. Save your back to continue helping to care for others and save lives.
With her vast and in-depth knowledge of Ethics, Dr. Marianne Jennings helps learners gain an awareness of what is or is not ethical in relevant business situations in today's new global marketplace. Dr. Jennings will provide guidance on proper actions to be taken, as well as explain how there is no "grey area" in business ethics.
Teach your healthcare workers how to respond and cope to biological agents and exposure emergencies with this vital training program.
This training details the third provision of the Nursing Code of Ethics, protection, and explores what it means for nurses with regard to patient privacy, HIPAA, patient advocacy and questionable practices.
This training details the second provision of the Nursing Code of Ethics, commitment, and explores what it means for nurses with regard to patient care, patient advocacy, conflict of interest, and professional boundaries.
This training details the first provision of the Nursing Code of Ethics, respect, and explores what it means for nurses with regard to patient care and colleagues.
Conference calls and webinars are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining training video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
Introduce your nurses to the fundamentals of ethics in the workplace and how it specifically pertains to nursing.
Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.
Limited expectations bring limited results. High expectations lead to exceptional results. That's the basic principle behind this engaging leadership program from CRM. Learn the 4 ways managers can transmit expectations to their work teams.
We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.
OSHA 1910.1030 requires employee training on bloodborne pathogens. Use this training to comply with OSHA requirements and to help your employees understand the risks of bloodborne pathogens and how to minimize exposure and eliminate the threat.
Teach your employees the finer legal points of offering patients the comfort of confidentiality as well as their responsibility for mainatining patient privacy. This training program will help healthcare workers understand patient rights, rthier esponsibilities, and the guidelines for professional conduct with regard to healthcare privacy.
Bloodborne pathogens can be dangerous if you don't know the facts. This no-nonsense compliance training video is the perfect addition to your training program if straight and to-the-point is how you like it. It's informative and provides critical information that will give your employees the tools to understand the many behaviors of bloodborne pathogens.
This niche DVD is perfect for your ambulatory staff. Help them understand the basics of transmission, exposure, precautions and personal protection in a mobile environment. This DVD is for staff on the go who need to learn about Bloodborne Pathogens.
Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.
What happens when nine fascinating people with experience in successfully navigating stressful situations at work come together to cook a meal? Insights simmer along with the food! Cooking serves as a metaphor for working through a challenge together, and after the flames die down, the participants share what they’ve learned.
When serious issues are on the table, sometimes all a meeting needs is some levity to lighten the mood. With compilations designed for all types of occupations, The Complete Hell Series aims to entertain while staying on the topic of work. Some of the funniest British comedians, including John Cleese, perform in these classic training clips.
A common-sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. It provides a basic overview of what it takes to be seen as accountable, focusing on specific day-to-day workplace behaviors.
Take the guesswork out of interviewing! This excellent new video explains that an interviewer can use the questioning techniques demonstrated to retrieve relevant information based on past experiences.
Belittling comments, criticism of work or questionable jokes may seem relatively harmless and sometimes get brushed off by business higher-ups as "kid's stuff." But the consequences of this harassing behavior to employees and even the bottom line are far from child's play.
Ask employees what they think of business meetings, and they'll probably roll their eyes and grumble. Research shows, however, that managers and employees spend 20-40% of their time in meetings, and salespeople spend over 40%. This training will help you to run an effective and involved meeting every time.
This industrial, electrical maintenance series is designed to help participants understand the fundamentals of industrial electricity. The 7-part series also covers the important properties of electricity and the common electrical elements found in industrial settings.
How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. Itâ€™s easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization...
Ladders bring portability and flexibility to any job that extends above the ground. But if not used correctly, ladders can be dangerous.
This new innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.
Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. This heartwarming story (and surprise ending) will help your leaders rediscover the passion from which breakthroughs and innovations arise.
A Better Way takes an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation.
Law of the Harvest provides an enlightening look at the true meaning of ’reaping what you sow.’ Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation.
We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.
Learn how to unwrap your employees from the red tape that has kept them from providing effective, efficient service throughout your organization.
Made specifically for public sector employees, this program helps your employees learn how to unwrap the red tape that has kept them from providing effective, efficient service throughout your organization.
Made specifically for healthcare professionals, this program helps your employees learn how to unwrap the red tape that has kept them from providing effective, efficient service throughout your organization.
Learn the importance of drafting plans where there is a demonstrated connection made between dollars spent and goals reached with this program. Follow a team of government employees as they work through revisions in their strategic plan.
An organization is only as successful as its employees. This one-of-a-kind training program lets you introduce your staff -- especially new hires -- to a set of behaviors that will lead to positive relationships, good results and success on the job.
This breakthrough program covers the basics of workplace courtesy and etiquette, models professional behaviors for all employees and helps with organizational messaging and business-to-business relationships.