HEALTHCARE
HR COURSES


The quality of a healthcare organization's human resources training has a direct impact on the overall quality of care it provides.


Healthcare Human Resources Training

"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying

A Media Partners Release

"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.

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It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video provides great lessons on patient satisfaction.

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The Right Words at the Right Time... Customer Service Recovery for Healthcare

A Media Partners Release

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.

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In This Together video

A Media Partners Release

Through the lens of real situations, this sexual harassment video training addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.

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Keeping the Good Ones Video

A Media Partners Release

This management training video should simply be considered Management 101. This groundbreaking film takes us into the world of a seasoned manager who is learning that his team are "people first, and employees second." Whether you're a new manager who is learning the ropes or a seasoned manager who wants a fresh perspective on what managing people is all about, this video is a must-have for your library.

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Cultural Competency: Just Good Healthcare

Cultural Competency: Just Good Healthcare teaches employees communication skills which will help them clearly explain details of healthcare topics to a variety of cultures; strengthen their awareness of the communities they serve; and improve the patient-centered care your facility offers.

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FMLA: Everything You Need to Know

New Release July 2015! Ensure your organization understands the ins and outs of the FMLA with this new release available on both DVD and E-learning online formats. Updated for the recent SCOTUS decision allowing same-sex marriages.

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Harassment Is - Healthcare Version

Harassment Is - Healthcare Version is an informative training tool that helps healthcare employees to understand and relate to the personal and the professional ramifications as a result of harassment.

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What Do You See?

What Do You See? highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion.

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Diversity Is...™

Ensure organizational alignment with diversity in the workplace. This thought-provoking, short video uses impactful imagery combined with music to boost awareness and reinforce the concept (and power) of diversity in the workplace.

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Integrity Is...™

Integrity means doing the right thing, for the right reasons, in the right way. Set the tone for respectful communication in the workplace with this impactful meeting opener on integrity and ethics.

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Sexual Harassment Is...™

A hostile workplace is often the byproduct of sexual harassment in the workplace. Make sure all members of your organization understand the importance of preventing harassment and a hostile work environment.

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Employment Law Is...™

Everyday managers make decisions. When those decisions concern employees, they have the potential to cost organizations time, money and productivity if not rooted in job-related information.

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Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action.

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Integrity Every Day: Real Choices. Right Decisions. (Specifically for Healthcare Professionals)

Teach your employees what it really means to consistently act with integrity by doing the right thing, for the right reasons, in the right way.

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Patient Safety: Coaching and Teamwork

An excellent training video to help strengthen the collaboration between healthcare staff members. Teaching five essential skills through the C.O.A.C.H. method: Care, Observe, Act, Communicate and Help.

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Six Steps to Greatness Customer Service Agenda

The Six Steps to Greatness customer service agenda introduces six of the key steps used to achieve a customer service turnaround.

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Service Heroes: Customer Service Turnaround

Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

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Sexual Harassment in Healthcare: New Perspectives

Help stop sexual harassment in the healthcare industry by understanding the negative impacts, the importance of other perspectives, how to avoid unintentional harassment and more. Education about this sensitive subject is key to preventing sexual harassment.

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Patient Diversity: Beyond the Vital Signs

A CRM Release

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That's the lesson delivered in this program.

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It's a Way Not a Day

Your values guide your actions. These moment-to-moment choices determine how well you achieve your long-term goals. For values to make a difference, they can't just be part of a one-time event. Whatever guides you, it has to be part of everything you do and every decision you make. It has to be a way of life, not a day.

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Dealing With Conflict - Healthcare Version

A CRM Release

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.

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Beyond Words for Healthcare: A Body Language Guide for Healthcare Professionals

An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.

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Hiring for Healthcare: How to Find the Best Every Time

Every healthcare facility wants to discover the next best and brightest candidate among throngs of potential job applicants. With this program, you can.

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Sexual Harassment in Healthcare: Is It or Isn't It?

This program is very clear about the problem of sexual harassment at work. It demonstrates 13 specific instances of sexual harassment in a healthcare environment and thoroughly explains how to avoid misunderstandings.

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The Healthcare Toolkit, Volumes 1 & 2

A CRM Release

A complete "Toolkit" of healthcare training materials right at your fingertips. Adaptable to a variety of training settings.

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Communication in Healthcare

A CRM Release

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...

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When The Coach is You!

A CRM Release

By giving individuals a simple process for doing this, When the Coach is You! lets you leverage the practical knowledge that is buried in every employee. 

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