- Participant Objectives
- Demonstrate employee actions or inactions that can create liability for the organization
- Become aware that customers are lost because of bad and potentially illegal customer service practices
- Realize the importance of providing good customer service to all customers
- Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin
- Promote increased customer retention
- Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons
Can't Be Denied: The Impact of Customer Discrimination
Languages: English
Length: 19:00
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Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices.
The real-life vignettes featured in this video encompass the most common forms of customer discrimination and details the consequences of these negative behaviors. It will also demonstrate the impact of immediate corrective action.
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Produced by Edge Training Systems
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