- You'll learn the following basic body language skills as they relate to Business to Business Customer Service and Sales:
- Eye Contact
- Eyebrow Flash
- Genuine Smile
- Handshake
- Tilted Head
Beyond Words: B2B Customer Service and Sales Series
Languages: English
Are you ready to take your organization to the next level of sales and customer service?
In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication.
Beyond Words: B2B Part 1 - 11:00 minutes
Sales fields depend on highly developed negotiating skills and interpersonal communication. Learn the nonverbal cues associated with business to business sales; how to successfully approach clients, how to read their body language, and how to use nonverbal communication to your advantage!
A 2007 Release, Beyond Words: Business to Business Sales teaches the salesperson to consider the body language of each customer. Covers nonverbal cues that may indicate lying, doubt, attitude, and more.
Beyond Words: B2B Part 2 - 21:00 minutes
Go Beyond Words and communicate more effectively with every customer. This extremely interesting 2-part video series covers the basic skills necessary to understand and use body language effectively in a business to business sales or customer service situation.
You will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
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Produced by Employee University
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