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    You'll learn the following basic body language skills as they relate to Business to Business Customer Service and Sales:
  1. Eye Contact
  2. Eyebrow Flash
  3. Genuine Smile
  4. Handshake
  5. Tilted Head

Beyond Words: B2B Customer Service and Sales Series


Languages Available: English

Are you ready to take your organization to the next level of sales and customer service?

In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication.

Beyond Words: B2B Part 1 - 11:00 minutes

Sales fields depend on highly developed negotiating skills and interpersonal communication. Learn the nonverbal cues associated with business to business sales; how to successfully approach clients, how to read their body language, and how to use nonverbal communication to your advantage!

A 2007 Release, Beyond Words: Business to Business Sales teaches the salesperson to consider the body language of each customer. Covers nonverbal cues that may indicate lying, doubt, attitude, and more.

Beyond Words: B2B Part 2 - 21:00 minutes

Go Beyond Words and communicate more effectively with every customer. This extremely interesting 2-part video series covers the basic skills necessary to understand and use body language effectively in a business to business sales or customer service situation.

You will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.

Purchase Package Includes

When you purchase this training video series on DVD, you'll get TWO copies of each DVD; let the training department keep one copy for classroom training and keep the second copy in employee training library so employees can watch it as needed.

    The DVD Purchase Package Comes With...
  • Beyond Words: B2B Customer Service and Sales Part 1 (Runtime: 11 Mins)
  • Beyond Words: B2B Customer Service and Sales Part 2 (Runtime: 21 Mins)
  • Discussion Guide Part 1
  • Discussion Guide Part 2
 

 

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A preview is a free evaluation copy of a training program for you to keep and review for 7 days. It's purpose is to aid in your decision-making process. It is not intended for training.