SpanishTraining Videos
Featured Videos
The Difficult Guest video
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest video lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast paced show that entertains and teaches at the same time.What you should know...
- Humor and production value keep learners engaged
- Extensive support materials including guides, workbook and additional role-play video make for a robust training workshop
- Ideal for for managers, supervisors and front-line employees
VIOLENCE: Reducing Your Risk video
This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.
The Practical Coach video
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.What you should know...
- A humorous and serious look at performance improvement
- Includes three distinct and memorable ways to let people they matter
- Ideal for managers at any level of the organization
Diversity: The Real Scene
A great video to assist in creating a friendlier environment for all, Diversity: The Real Scene offers facilitators a successful no-frills take on a complicated subject. The flexibility of the programs resources allow companies to make it their own.
Give em the PICKLE!
This customer service video is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!What you should know...
- Bob’s humor and energy will keep learners engaged
- Four Easy-to-remember learning points
- Memorable stories that are easy to translate into practice
- Appropriate for all management and employees
HARASSMENT HURTS: It's Personal
Exploring many issues of harassment such as age, race, sexual orientation, ethnicity and more, this program - complete with a 5 minute meeting opener - is a comprehensive harassment training package ideal for any organization.
How to Connect in Business in 90 Seconds or Less video
This video is a motivational program that lives up to its title. Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended. Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting. Nicholas Boothman's enthusiasm is contagious.What you should know...
- Great for sales training, customer service or as a meeting opener
- Boothman’s engaging presentation will keep viewers interested
- Skills can cross over from work to everyday life
LEAKPROOF: 8 Privacy Principles
Strengthen customer trust, tighten privacy policies and increase your bottom line with this comprehensive program featuring eight proven guidelines given by the Organization for Economic Cooperation and Development (OECD).
Painless Performance Improvement video
Are you looking for a simple, yet proven technique to help employees improve their performance without the drama, pain and conflict? Look no further than the Painless Performance Improvement video, a training comedy focused specifically on the challenges of developmental conversations.What you should know...
- Easy to remember, six-step method to performance improvement
- Includes an 85 page Manager's Reference Guide
- Ideal for people who manage people
The Difficult Guest video
This best-selling video package has become the gold standard for how to handle difficult customers. Using a variety of comical characters and customer service scenarios, The Difficult Guest video lays out an easy to follow four-step plan to turn volatile situations around and win customer loyalty. It's a hilarious, fast paced show that entertains and teaches at the same time.What you should know...
- Humor and production value keep learners engaged
- Extensive support materials including guides, workbook and additional role-play video make for a robust training workshop
- Ideal for for managers, supervisors and front-line employees
The Diversity Advantage: Food for Thought
Welcome back to the Diversity Diner! Where diversity is the main dish. The lovable main character, Dom, is back serving a dish of diversity stew to help employees from neighboring businesses understand the positive economic benefits from including people from all walks of life into the business atmosphere.
The Guest 2nd Edition
What makes The Guest 2e video stand out from all other Customer Service training programs is its memorable approach to the simple yet profound message: treat your customers like guests in your home. Take a look at the updated remake and see why it's been a highly sought after best-selling show since it hit the market.What you should know...
- Humor and production value keep learner's interest high
- Easy-to-remember five step learning points
- Memorable, five step learning points
- Ideal for managers, supervisors, and front-line employees
The Leadership Pickles video
Your employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can model the pickle philosophy for your team. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."What you should know...
- Bob’s humor and energy will keep learners engaged
- Includes fun, practical ways to spread enthusiasm, inspire confidence, and demonstrate integrity to your team
- Ideal for managers at any level of the organization
The Practical Coach video
Direct and sincere, the title of The Practical Coach video says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness. In other words: "Coaching is the process of letting people know that what they do matters to you." It’s no wonder that it’s one of the best-selling coaching programs in the industry.What you should know...
- A humorous and serious look at performance improvement
- Includes three distinct and memorable ways to let people they matter
- Ideal for managers at any level of the organization
The Unified Team video
The Unified Team video is a powerful training tool on how to deal with team conflicts. Conflict can take on many different forms such as belittling, blaming, backstabbing, and feuding team members. This program offers tools to help leaders overcome these problems, and promote a sense of unity within their teams.What you should know...
- One of the most powerful skills training on managing conflict resolution and restoring work group unity
- Includes practical ways to promote a sense of achievement, belonging, and contribution in your team
- Ideal for Team leaders, Supervisors, Managers
Time Management: A Productivity Plan
Bob Peterson, our good natured sales manager faces his worst enemy, time wasting. in Time Management: a Productivity Plan, a coworker helps him sort through the proverbial junk in his office and Bob shows us that streamlining the day-to-day activities can be done.VIOLENCE: Reducing Your Risk video
This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.
What Do You Say? training video
The What Do You Say? video is a unique program that boldly addresses awkward, difficult, and even uncomfortable Customer Service situations by offering employees the right words to say when they're in these encounters. Presented from a customer's perspective, this video will reinforce your service standards and enhance any Customer Service training you currently provide.Join now! It's Free!
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