Difficult Behavior: Breaking Through

This important training program discusses the strategies for handling patients whose behavior is difficult. Problem behavior is a catch-all term that refers to patients actions that are not dangerous but can disrupt care and upset other patients and visitors.

Examples of difficult behaviors include arguing with staff, patients, or visitors; challenging the rules; yelling or other noisy actions, name calling, and swearing. This training program will help your employees feel comfortable and confident handling these difficult and challenging patient behaviors.

Your employees will learn:

  • The reasons difficult behavior must be handled
  • Types of behaviors
  • The Intervention process
  • The types of patients prone to difficult behavior

Languages: English, Portuguese (subtitle), Spanish

 

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