Give em the PICKLE!
A Media Partners ReleaseThis customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
"How Was Your Day?" Getting Real about Bias, Inclusion, Harassment and Bullying
A Media Partners Release"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
Getting Real about Workplace Violence
The risk of workplace violence doesn’t need to be left to chance alone. Use this course to helps people prevent and survive a potentially life-or-death situation. This course keeps the guidance open-ended and easy to remember, enabling quick and decisive ACTION when every second counts!
The Abilene Paradox
A CRM ReleaseThe all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
More Than a Gut Feeling IV
More Than a Gut Feeling IV is a new edition of the interviewing classic developed by Dr. Paul Green. The program focuses on removing gut feelings, stereotypes and biases out of the interview process and covers how to use past behaviors to predict future behavior.
The Practical Coach 2
A Media Partners ReleaseThe Practical Coach 2 updates the best-selling employee coaching show ever. This insightful program models practical coaching techniques during three critical times: When you observe GOOD work, POOR work, and a DEAD END.
It's a Dog's World
A CRM ReleaseWhen man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.
Let's Get Honest & He Said She Said: A Sexual Harassment Training Package
A Media Partners ReleaseA bold new approach to sexual harassment training that addresses the sexually-charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.
The Leadership Pickles
A Media Partners ReleaseYour employees want and need certain things from you as their leader. If they get those things, those Leadership Pickles, they'll follow you and achieve great things. But if they don't get them, their belief and respect for you as a leader may begin to slip. Join Bob Farrell as he reveals how your leadership can be a model. According to Bob, "Leaders are those who SERVE the people who SERVE the customer."
The Right Words at the Right Time... Customer Service Recovery for Healthcare
A Media Partners ReleaseHaving the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members -- who may not be at their best -- it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
