This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!
"How Was Your Day?" draws employees in AND GETS THEM TALKING ABOUT how to recognize and understand their workplace responsibilities in the areas of unconscious bias, diversity & inclusion, harassment and bullying.
The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
A bold new approach to sexual harassment training that addresses the sexually charged tension between our social lives and our work lives. Learn how to put your sexuality on hold while at work with this comprehensive training series.
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your healthcare staff with a step-by-step process for turning frustrations or complaints into understanding and solutions. When dealing with patients or family members who may not be at their best, it is all the more important that your staff is at their very best, and ready with The Right Words at The Right Time.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.