Give ‘em the Pickle! is the bestselling customer service video of the last decade! Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.
Available in DVD and OnlinePresenting a wide variety of realistic and challenging situations, from the customer who accuses an employee of charging the wrong price, to the hostile customer who belittles an employee about their warranty program. This program presents a step-by-step process for turning frustrations and complaints into understanding and solutions.
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS
This classic program dramatizes the story of Sid, a manager who learns the value of feedback and positive reinforcement. With this training your front line managers and supervisors will learn to:
Establish a positive workplace
Measure performance
Give meaningful feedback
Plan spontaneous recognition
Digital Formats: Streaming Select!, eLearning Course, Load on your LMS, SCORM
