Posts for April 2014

How NOT to Deal with Employee Body Odor

COW-coaching-thumbnail-goldI was shocked by what I found when I started doing management research on a common employee problem, body odor.  The vast percentage of managers surveyed admitted that rather than speaking to an employee about his or her excessive body odor, they found a way to re-assign the employee to a different department, lay them off or even fire them for a different reason.

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Apr 30, 2014

Dealing with Learning Resistance and Disruptive Learners

Learning Disruptions ThumbYou know the look. Arms crossed. Slouched in their seat. Maybe even a furrowed brow. And you wonder is she going to be a silent resister? Or will she pounce at the first thing with which she disagrees?

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Apr 28, 2014

How to Serve a Disruptive Guest

COW CS Blue ThumbMost disruptive guests walk in perfectly happy.  With the exception of things like mental illness, drugs and alcohol,  it normally takes something personally insulting to transform a happy guest into a disruptive guest.

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Apr 23, 2014

4 Tips to Convert the Routine to Positive Energy

Office Routine ThumbIt may be comforting to realize that public speaking doesn’t make you nervous anymore. The butterflies you used to feel in your stomach before a new training class are a thing of the past. Perhaps you’ve been doing this so long you can walk into a session cold and deliver the content without missing a beat. Good for you! But, do you still have that energy?

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Apr 21, 2014

How to Serve a Disappointed Guest

COW-CS-thumbnail-goldWhen you are disappointed at a business, what kind of guest are you? A loud one or a quiet one?  My wife and I seem to take turns.  Out to dinner, if I don't like the table we're given, I speak up, she'll make do.  If I buy a loaf of bread that gets moldy too soon, I would never take it back, she will without fail.

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Apr 16, 2014