Posts for July 2014

7 Ways to Keep Your Promises and Build Customer Trust

customer bell thumbI was driving on the highway the other day and noticed the billboard advertisement had changed. Facing me and all the other motorists who drive that stretch of the road was a mouth-watering display of fine dining: an elegant dinner spread out on a table covered in a white tablecloth. The words “Room Service” were written along the bottom.

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Jul 28, 2014

Guest Article: 10 Things Your Workers Want from You

10 things employees want160x120.jpgWorkers are human beings. That may seem obvious to you, but because of that simple fact, we’ve got decades of behavioral science research that can help us understand what they want.

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Jul 21, 2014

How to Make Things Right

COW CS Blue ThumbBefore the invention of software (let's say the mid 80s), when a company offered a product it was tested and ready to work. The stakes were high, because if it didn't work, nobody bought it and the company tanked.  Now, as customers, we have slowly accepted responsibility for loading patches, de-bugging, and "updating" products that we have already paid for. 

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Jul 9, 2014

How to Put Accountability to Work

COW-mng-thumbnail-gold"What if your boss came in and told you, "If you do a good job today, I'm going to give you $1000. cash at the end of the day. If you do a bad job, I'm going to fire you."  That is author Bruce Tulgan's brilliant set-up for his discussion on accountability.  

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Jul 2, 2014