Posts for August 2015

Getting Three Magic Words from Customers . . . I’ll Be Back

TerminatorThumbYou spend time training, planning and expense getting a customer in the door and taking care of their needs. If they don’t say "I’ll be back," you've lost.

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Your Company May be CSR Challenged if . . .

GasThumbnailToday people judge a company not just by their profit margins but also by how compassionate they are and how much they give back to their community and the planet.

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The Role of Human Resources Management in Business

ChessThumbThe role of the HR department has changed over the years and now more of a strategic role is taken by professionals in this field.

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7 Methods Companies Use to Attack Stereotypes

stereotypeThumbStereotypes may work great for a standup act, but they breed exclusion amongst employees. You can take steps right away to change your workplace environment into an inclusive one.

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Creative Customer Service - Thinking Outside the Box

BrainThumbnailOne of the challenges of customer service is that it's often most needed when we haven't had time to prepare. Staff must think on their feet because customer service is situational.

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