Posts for October 2015

Choosing the Right Words for Handling Health Care Patients

HealthThumbI watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it.  They handled it well.

Read More »

The Many Benefits of Adult Learning

HornThumbWe’re learning all the time. We can take an active role in it--decide what we want to learn. Or, we can just absorb what we hear on TV or from friends.

Read More »

Don’t Confuse Serving up with Sucking up

LiarThumbServing up is what great professionals and leaders do to accommodate their clients, organizations and coworkers.

Read More »

Sometimes Good Enough is Anything But

QualityThumbThese stats will demonstrate just how important your company’s standards and practices are when it comes to quality, safety and excellence.

Read More »

10 Ways to Avoid Burnout

ComputerThumbIf you or any of your staff are starting to feel on that ragged edge, do something. Burnout is preventable!

Read More »