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Posts by Diane Mettler

Three Ways to Spot a Bully at Work and How to Handle Them

Bully ThumbWe will never rid the world of bullies. But we can go a long way to making sure they aren’t wreaking havoc at work!

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Scale Your Everest: Motivate Your Team to Achieve Big Goals

Everest ThumbnailThe same teamwork principals applied to climbing Mt. Everest can be applyed to your workplace team.

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Three Ways to Spot Bad Work Ethics . . . Starting with Post-Its

Post-It ThumbUnethical work behaviors comes big and small, but even the small behaviors will eventually have a big impact.

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Ten Talking Points to Get your Team’s Creative Juices Flowing

Creativity ThumbnailSome think creativity belongs to artists and musicians — that it can’t be found in an office. How wrong they are.

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Choosing the Right Words for Handling Health Care Patients

HealthThumbI watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it.  They handled it well.

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The Many Benefits of Adult Learning

HornThumbWe’re learning all the time. We can take an active role in it--decide what we want to learn. Or, we can just absorb what we hear on TV or from friends.

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Sometimes Good Enough is Anything But

QualityThumbThese stats will demonstrate just how important your company’s standards and practices are when it comes to quality, safety and excellence.

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10 Ways to Avoid Burnout

ComputerThumbIf you or any of your staff are starting to feel on that ragged edge, do something. Burnout is preventable!

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The Power of Thank You

ThankThumbThere are no downsides to gratitude, it has a positive effect in all facets of your life.

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Six Ways to Improve Customer Service . . . at No Cost

YellThumbDon’t miss an opportunity to make your customer experience special. People remember when you treat them well, and they share that information. Just ask my dad. 

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