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Posts by Lisa Santora

4 Skills You Can Teach with Customer Service Training Videos

Customer service thumb2Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.

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Humorous Customer Service Training Videos that Motivate Employees

Humor thumbIt's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.

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Top Manufacturing & Warehouse Safety Training Topics

Warehouse thumbThorough manufacturing safety training, everyone in your organization can learn to recognize hazards and prevent them from becoming incidents, accidents or emergencies.

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Best Practices for Providing Bloodborne Pathogens Training

Pathogen thumbWhen it comes to workplace safety training, few topics are as important as providing your employees with bloodborne pathogens training to prevent the spread of infectious bloodborne diseases.

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Sexual Harassment Training for the Education & Government Workplace

Sexual Harassment ThumbTeach employees in education and government settings with these employee training videos that discuss how to avoid sexual harassment.


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Encourage Education & Government Team Members to Service Greatness

customer service thumbExplore the following training videos that can help government and education employees learn great customer relations skills.


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Workplace Accountability in Education and Government

Accountability thumbLearn how governmental and educational institutions can build accountability in their teams with communication skills training videos.


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Leadership Lessons for Government & Education Settings

Lead thumbExplore these leadership training videos that teach leaders in education and government the benefits of enhancing decision-making and coaching skills.


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How Managers Can Benefit from Leadership Training

Leadership ThumbWhile many new leaders may  be very competent at work process, in all likelihood they (and their subordinates) would benefit greatly from improved leadership skills.

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How a Great Meeting Opener Can Make or Break Your Training

Great Opening ThumbTrainers, managers and consultants often spend hours or days preparing to deliver training to employees. But all that preparation might be wasted without properly setting the stage with a great meeting opener.

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