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Posts in Basic Materials

How Good Intentions Can Go Awry: Creating a Harassment-Free Environment

Mark & Sheila synopsisWhile sexual harassment (rightfully) generates a significant amount of attention these day, it’s only part of the whole picture. Failing to push toward a holistic understanding of the issue of workplace harassment can have serious consequences on an organization where even well-intentioned behaviors can become harassing conduct.

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Why Training and Development for Modern Managers Is So Critical

mgmt blog-engaged ldr

Some research has concluded that only one in 10 people have the kind of innate talent needed to excel in management. However, with the proper training and development, many mangers can build the capabilities they need to become engaging, high-performing leaders. 

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(Infographic for Managers) How to Protect Yourself from Sexual Harassment Charges

OFA infographic thumbSexual harassment in the workplace is a complex issue. A complaint of inappropriate conduct against a manager—whether the complaint is legitimate or not, and regardless of whether the conduct rises to the level of illegal sexual harassment or not—has a significant impact on all involved. 

This infographic provides managers with indispensable tips for using common sense and extra caution when interacting with employees and colleagues.

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What Leaders Can Learn from Lobsters

Lobster blog_thumbnailWhen it comes to what can help a leader grow…lobsters provide an important insight. Watch this 1-minute clip.

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Conflict Resolution 101: Focus on the Problem, Not the Person

Conflict-RWWWIn today's busy organizations, conflict can occur anywhere at any time. When it hits, it’s tempting for us to see the person with whom we’re in conflict as the “bad guy”, and to create a You Against Me scenario.But if we stay in that mindset it’s unlikely that we’ll be able to positively resolve the problem.

Here are some practical Conflict Management tips that can help you move past the negative and reach successful resolution.

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3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

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Showing Appreciation - Training Activity

appreciation-thumbHelping people gain insight into the importance of being appreciative and showing appreciation can benefit both the employee and the organization. This training activity helps build awareness is this area.

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Infographic: Stopping Sexual Harassment...Once & For All

SH thumbThis timely infographic presents thought-provoking statistics on sexual harassment at work, along with actions employees and managers can take to help prevent it....once and for all.

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Task Management Tool: 6 Questions to Ask Before You Start a Task

task small thumbThere's a famous saying, "If a job's worth doing, it's worth doing well."  The first (and possibly most important) step in getting something done right is to gain clarity on what it is you're agreeing to do.  

Use the questions on this worksheet to set the stage for success.

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Moment of Truth: Online Ethics Quiz

Ethics Quiz ThumbThis short ethics quiz provides a snapshot that gives you a sense of how much your everyday decision-making is motivated by being honest and fair.

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