Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.

Posts in Education

(Infographic) The Benefits of Workplace Violence Prevention and Response Training

WPV thumb_smallThis infographic reveals why workplace violence needs to be addressed today, and highlights the powerful difference workplace violence prevention and response training can make.

Read More »

(Video Clip) Ignoring Harassment Doesn't Solve the Issue

OFA warehouse jeering_smallAs this video clip shows, inappropriate comments and gestures in the workplace are often ignored for the sake of "getting along". But is that really an effective course of action?

Read More »

Kickstarting a Growth Mindset -- In Yourself and Those You Manage

Kickstarter_1_blogWhat is a growth mindset? Some use it synonymously with lifelong or continuous learning. But it originated with Stanford psychologist Carol Dweck. This article explains more about Dweck's work while providing helpful tips for developing a growth mindset in yourself and those you manage.

Read More »

How Good Intentions Can Go Awry: Creating a Harassment-Free Environment

Mark & Sheila synopsisWhile sexual harassment (rightfully) generates a significant amount of attention these day, it’s only part of the whole picture. Failing to push toward a holistic understanding of the issue of workplace harassment can have serious consequences on an organization where even well-intentioned behaviors can become harassing conduct.

Read More »

What Leaders Can Learn from Lobsters

Lobster blog_thumbnailWhen it comes to what can help a leader grow…lobsters provide an important insight. Watch this 1-minute clip.

Read More »

3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

Read More »

Showing Appreciation - Training Activity

appreciation-thumbHelping people gain insight into the importance of being appreciative and showing appreciation can benefit both the employee and the organization. This training activity helps build awareness is this area.

Read More »

Infographic: Stopping Sexual Harassment...Once & For All

SH thumbThis timely infographic presents thought-provoking statistics on sexual harassment at work, along with actions employees and managers can take to help prevent it....once and for all.

Read More »

Task Management Tool: 6 Questions to Ask Before You Start a Task

task small thumbThere's a famous saying, "If a job's worth doing, it's worth doing well."  The first (and possibly most important) step in getting something done right is to gain clarity on what it is you're agreeing to do.  

Use the questions on this worksheet to set the stage for success.

Read More »

Moment of Truth: Online Ethics Quiz

Ethics Quiz ThumbThis short ethics quiz provides a snapshot that gives you a sense of how much your everyday decision-making is motivated by being honest and fair.

Read More »