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Posts in Education

Get Out, Get Safe, Get Toughâ„¢ -- the New Language of Workplace Violence Survival

GRAWV_Jim TitleAcross the U.S., 1 in 4 HR professionals reported an incident of workplace violence in their organizations during the past year.  This article explains that organizations can help employees feel safer on the job by providing training on how to respond to workplace violence.

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Speaking From Experience: Why Managers Need Sexual Harassment Prevention Training

OFA Manager 3When employees approach their manager with a sexual harassment complaint, it's critically important that the manager know how to handle the situation properly. This article gives several reasons why manager-specific sexual harassment prevention training should be a strategic imperative in today's organizations.

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5 Easy Ways to Improve Communication in the Workplace

5 Easy_synopsisSolid communication is the foundation of success within an organization. It holds teams together, keeps projects on track, and positively impacts individual performance. When communication is good, mistakes are minimized and outcomes are maximized. Here are 5 ways to foster effective communication.

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Collaboration Opportunity or Collaboration No-Go? (Checklist)

5-questions-goalsStudies have shown that while collaboration can be a boon to organizational success too much collaboration has the potential to overwhelm to key personnel. Use this tool to identify which projects are appropriate for a collaborative approach and which are not.

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(Infographic) The Benefits of Workplace Violence Prevention and Response Training

WPV thumb_smallThis infographic reveals why workplace violence needs to be addressed today, and highlights the powerful difference workplace violence prevention and response training can make.

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(Video Clip) Ignoring Harassment Doesn't Solve the Issue

OFA warehouse jeering_smallAs this video clip shows, inappropriate comments and gestures in the workplace are often ignored for the sake of "getting along". But is that really an effective course of action?

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Kickstarting a Growth Mindset -- In Yourself and Those You Manage

Kickstarter_1_blogWhat is a growth mindset? Some use it synonymously with lifelong or continuous learning. But it originated with Stanford psychologist Carol Dweck. This article explains more about Dweck's work while providing helpful tips for developing a growth mindset in yourself and those you manage.

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How Good Intentions Can Go Awry: Creating a Harassment-Free Environment

Mark & Sheila synopsisWhile sexual harassment (rightfully) generates a significant amount of attention these day, it’s only part of the whole picture. Failing to push toward a holistic understanding of the issue of workplace harassment can have serious consequences on an organization where even well-intentioned behaviors can become harassing conduct.

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What Leaders Can Learn from Lobsters

Lobster blog_thumbnailWhen it comes to what can help a leader grow…lobsters provide an important insight. Watch this 1-minute clip.

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3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

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