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Posts in Financial

4 Skills You Can Teach with Customer Service Training Videos

Customer Service_blogCustomer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.

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(Video Clip) Extra Effort Deserves Recognition

PC2_recognitionAs this 1-minute clip depicts, managers who fail to acknowledge extra work and dedication can leave good employees feeling undervalued.

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How Healthy is Your Organization? Check the 4 Vital Signs

successful leadersHas your organization taken the time for a check-up lately? An organizational-health check-up?  Organizational health exams can highlight current problems and proactively identify where slight adjustments or more significant changes are needed.

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Get Out, Get Safe, Get Toughâ„¢ -- the New Language of Workplace Violence Survival

GRAWV_Jim TitleAcross the U.S., 1 in 4 HR professionals reported an incident of workplace violence in their organizations during the past year.  This article explains that organizations can help employees feel safer on the job by providing training on how to respond to workplace violence.

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(Video Clip) How to Act Like You Care

Pickle Clip thumbAccording to Webster’s Dictionary, attitude is a manner of acting, feeling, or thinking that shows one’s disposition, opinion, etc. This short clip from "Give 'em the Pickle," reminds us that when interacting with customers, we have to be “on” – providing the most positive experience possible, even when we don't feel like it.

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Speaking From Experience: Why Managers Need Sexual Harassment Prevention Training

OFA Manager 3When employees approach their manager with a sexual harassment complaint, it's critically important that the manager know how to handle the situation properly. This article gives several reasons why manager-specific sexual harassment prevention training should be a strategic imperative in today's organizations.

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5 Easy Ways to Improve Communication in the Workplace

5 Easy_synopsisSolid communication is the foundation of success within an organization. It holds teams together, keeps projects on track, and positively impacts individual performance. When communication is good, mistakes are minimized and outcomes are maximized. Here are 5 ways to foster effective communication.

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Collaboration Opportunity or Collaboration No-Go? (Checklist)

5-questions-goalsStudies have shown that while collaboration can be a boon to organizational success too much collaboration has the potential to overwhelm to key personnel. Use this tool to identify which projects are appropriate for a collaborative approach and which are not

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(Infographic) Leading Organizational Change - The Dos and Don'ts

Leading Org Change Infograph_thumb2-smSuccessful change management starts with leadership. Employees look to leaders in times of transition. That means the way leaders introduce and manage change impacts employee performance and the overall success of the initiative. This infographic features 5 things leaders do to derail change followed by the top 5 things leaders to to drive successful change.

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Managers Who Develop Talent Elevate the Employee Experience

Managers Who Develop-blog_2Managers are your organization’s most critical link with employees. HR, talent development and business professionals rank effective managers, and workers’ relationships with them, to be the top organizational lever for positively impacting the employee experience. This post examines the significant part talent development plays in creating positive employee experiences.

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