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Government Customer Service - Trainers' Favorites

Other Side Window_2Improving the "public's" customer experience is an ongoing goal of most government agencies today. Here are the training programs our government customers turn to most for training in this important area.  

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At-a-Glance Guide to Education Top-Sellers

Edu Best Sell_thumbFor years, Media Partners has provided top-quality learning content to schools, colleges & universities, and trade schools. Here are the soft skills and compliance training programs we recommend, and currently on our 2019 Education Best-sellers list.

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Content is Crucial: Don’t Make This Mis-Steak

QualityThumbA great learning experience is achieved when the learner has been moved to change their behavior. In Part 1 of our Content is Crucial Series we explore the "quality vs quantity" issue and how to balance the need for cost effective and convenient content libraries with the need for quality content that increases engagement and retention.

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Media Partners Research Suggests Many Organizations May Be Overlooking Workplace Violence Prevention Programs

WPV Survey_blog thumb-revWith ongoing reports of active shooters and other incidents in workplaces nationwide, we asked our customers their plans for Workplace Violence Prevention and Response. And the results are in. Our July 2019 Pulse Survey found that organizations are divided when it comes to Workplace Violence (WPV) Prevention programs.  

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Fast and Flexible Micro-Training: The Just-in-Time Solution for Busy Managers

MMTeams - RestoreJust-in-time learning is exactly what its name implies: training that is available in the moment—when and where it’s needed to address a current challenge. This type of learning is proving especially advantageous for busy managers.

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How Recognition Fuels Motivation

RecognitionFor many, recognition for a job well done is more than just acknowledgement—it’s positive reinforcement: a reward that makes you feel seen, appreciated, and motivated to keep fighting the good fight. In order for organizations to position themselves towards success and growth, it’s important to develop a culture of recognition. Here are a few day-to-day tactics for doing so.

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4 Skills You Can Teach with Customer Service Training Videos

Customer Service_blogCustomer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.

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(Video Clip) Extra Effort Deserves Recognition

PC2_recognitionAs this 1-minute clip depicts, managers who fail to acknowledge extra work and dedication can leave good employees feeling undervalued.

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How Healthy is Your Organization? Check the 4 Vital Signs

successful leadersHas your organization taken the time for a check-up lately? An organizational-health check-up?  Organizational health exams can highlight current problems and proactively identify where slight adjustments or more significant changes are needed.

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Get Out, Get Safe, Get Tough™ -- the New Language of Workplace Violence Survival

GRAWV_Jim TitleAcross the U.S., 1 in 4 HR professionals reported an incident of workplace violence in their organizations during the past year.  This article explains that organizations can help employees feel safer on the job by providing training on how to respond to workplace violence.

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