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Posts in Communication Skills

Celebrate National Checklist Day - National WHAT?

National Checklist Day_thumbOctober 30th marks National Checklist Day. Media Partners knows the power of checklists and related tools to provide fast, how-to guidance when it’s needed. As we salute the enduring value of checklists, we invite you to tap into the power of 13 of the most popular tools we’ve created to make your workday a little easier.

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Managing Conflict in the Workplace (a Media Partners Toolkit)

Managing Conflict Toolkit_thumb-revOur Conflict Management Toolkit is the perfect reference for busy professionals. This collection is your one-stop shop for our top-rated essentials on this challenging topic, curated by Media Partners for fast access to the fundamental resources you need.

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At-a-Glance Guide to Education Top-Sellers

Edu Best Sell_thumbFor years, Media Partners has provided top-quality learning content to schools, colleges & universities, and trade schools. Here are the soft skills and compliance training programs we recommend, and currently on our Education Best-sellers list.

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How Filters (like "The Guest Filter") Improve Workplace Communication

Filters and CommunicationAs the workforce continues to grow and diversify—spanning different ages, backgrounds, values, and communication styles—the potential for conflict, divisiveness, and alienation of others increases. The ability to use "filters" is one way to maintain a respectful, inclusive workplace.

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5 Easy Ways to Improve Communication in the Workplace

5 Easy_synopsisSolid communication is the foundation of success within an organization. It holds teams together, keeps projects on track, and positively impacts individual performance. When communication is good, mistakes are minimized and outcomes are maximized. Here are 5 ways to foster effective communication.

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Media Partners Research Finds 5 Key Influences on Employee Experience

Host_3 Key Infl blog_2How do we make time at work the best it can be for employees? That’s the question that motivated a recent Media Partners’pulse survey. We asked HR, L&D, and business pros which of 8 major organizational factors they feel are most important when it comes to positively affecting the employee experience. 

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3 Crucial Communication Tips for Team Leaders

MMTeams_mainFor leaders charged with managing a team, there are 3 areas where communication skills can make a significant impact: (1) when conveying the "big picture," (2) when communicating good news, and (3) when bearing bad news. Knowing what to say, as well as when and how to say it, is a key aspect of building and sustaining high team performance.

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Conflict Resolution 101: Focus on the Problem, Not the Person

Conflict-RWWWIn today's busy organizations, conflict can occur anywhere at any time. When it hits, it’s tempting for us to see the person with whom we’re in conflict as the “bad guy”, and to create a You Against Me scenario.But if we stay in that mindset it’s unlikely that we’ll be able to positively resolve the problem.

Here are some practical Conflict Management tips that can help you move past the negative and reach successful resolution.

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3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

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Showing Appreciation - Training Activity

appreciation-thumbHelping people gain insight into the importance of being appreciative and showing appreciation can benefit both the employee and the organization. This training activity helps build awareness is this area.

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