Posts in Communication Skills
How do we make that time the best it can be for employees? That’s the question that motivated Media Partners’ most recent pulse survey. We asked the HR, L&D, and business pros we serve which of eight major organizational factors they feel are most important when it comes to positively affecting the employee experience.Read More »
For leaders charged with managing a team, there are 3 areas where communication skills can make a significant impact: (1) when conveying the "big picture," (2) when communicating good news, and (3) when bearing bad news. Knowing what to say, as well as when and how to say it, is a key aspect of building and sustaining high team performance.Read More »
In today's busy organizations, conflict can occur anywhere at any time. When it hits, it’s tempting for us to see the person with whom we’re in conflict as the “bad guy”, and to create a You Against Me scenario.But if we stay in that mindset it’s unlikely that we’ll be able to positively resolve the problem.
Here are some practical Conflict Management tips that can help you move past the negative and reach successful resolution.
There's a famous saying, "If a job's worth doing, it's worth doing well." The first (and possibly most important) step in getting something done right is to gain clarity on what it is you're agreeing to do.
Use the questions on this worksheet to set the stage for success.
Virtual meetings and conference calls bring many benefits...and one major drawback -- distraction. This blog post and downloadable infographic provide 10 strategies for beating distraction and remaining focused.Read More »
When we hear or read a word, hundreds of signals activate the visual, auditory, and language-processing regions of our brains in a matter of milliseconds. They tap into our working memory, long-term memory, and even our subconscious to give things meaning. Considering all these responses are elicited by a single word, imagine what your brain looks like while processing an entire story.Read More »
“I am accountable” is a statement many people make with satisfaction, pride, and a sense of strength and accomplishment. It’s also one that many learning professionals would like to hear more often in their organizations.
This post outlines accountability's many benefits (to individuals and organizations) and presents L&D with a 4-step strategy for building accountability organization-wide.
At one time or another, you or your employees will face conflict. When it happens, successful resolution will most likely require some kind of face-to-face meeting.
What is the best way to prepare for a conflict meeting like this? What can be done to set the right tone and show that you have come prepared to find a win/win solution? One idea is to use an Empathy Quadrant.