Posts in Communication Skills
In today's busy organizations, conflict can occur anywhere at any time. When it hits, it’s tempting for us to see the person with whom we’re in conflict as the “bad guy”, and to create a You Against Me scenario.But if we stay in that mindset it’s unlikely that we’ll be able to positively resolve the problem.
Here are some practical Conflict Management tips that can help you move past the negative and reach successful resolution.
There's a famous saying, "If a job's worth doing, it's worth doing well." The first (and possibly most important) step in getting something done right is to gain clarity on what it is you're agreeing to do.
Use the questions on this worksheet to set the stage for success.
Virtual meetings and conference calls bring many benefits...and one major drawback -- distraction. This blog post and downloadable infographic provide 10 strategies for beating distraction and remaining focused.Read More »
When we hear or read a word, hundreds of signals activate the visual, auditory, and language-processing regions of our brains in a matter of milliseconds. They tap into our working memory, long-term memory, and even our subconscious to give things meaning. Considering all these responses are elicited by a single word, imagine what your brain looks like while processing an entire story.Read More »
“I am accountable” is a statement many people make with satisfaction, pride, and a sense of strength and accomplishment. It’s also one that many learning professionals would like to hear more often in their organizations.
This post outlines accountability's many benefits (to individuals and organizations) and presents L&D with a 4-step strategy for building accountability organization-wide.
At one time or another, you or your employees will face conflict. When it happens, successful resolution will most likely require some kind of face-to-face meeting.
What is the best way to prepare for a conflict meeting like this? What can be done to set the right tone and show that you have come prepared to find a win/win solution? One idea is to use an Empathy Quadrant.
Whether you’ve been charged with driving innovation, encouraging collaboration, building stronger teams, or making better decisions, brainstorming can be a powerful tool. Here is a free "how-to" guide.Read More »
Conflict is inevitable—which isn’t necessarily a bad thing. Without conflict, there would be no diversity of thought, no pushing the boundaries, no intellectual debates. We are built to overcome adversity, hopefully gaining strength and a new sense of perspective in the process. However, it’s important to approach conflict constructively to achieve optimal results for all parties involved.Read More »