MEDIA PARTNERS TRAINING BLOG
News and information regarding employee and manager training. We feature a collaboration of experts in the fields of customer service, coaching and leadership, healthcare, human resources and more!
Whether you’ve been charged with driving innovation, encouraging collaboration, building stronger teams, or making better decisions, brainstorming can be a powerful tool. Here is a free "how-to" guide.
Our Rebuttal Brain can cause us to nix someone else’s idea before they’ve fully explained it. Here’s a great article on how to wrestle your Rebuttal Brain into submission!
Some think creativity belongs to artists and musicians — that it can’t be found in an office. How wrong they are.
Great customer service is a vital subset of a great sales culture--two processes that fuel one another.
We’re learning all the time. We can take an active role in it--decide what we want to learn. Or, we can just absorb what we hear on TV or from friends.
Satisfied and engaged employees are essential for customer satisfaction, retention and loyalty. Listen to your employees and take action on their feedback.
Storytelling is an important part of relationship marketing. When you tell a story you engage the listener into what you are discussing. Much like a movie that they just cannot turn off your story has them hooked.
What’s your best customer service story? When were you blown away by the help you received?
You spend time training, planning and expense getting a customer in the door and taking care of their needs. If they don’t say "I’ll be back," you've lost.
One of the challenges of customer service is that it's often most needed when we haven't had time to prepare. Staff must think on their feet because customer service is situational.