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Posts in Creativity & Innovation

Leading Brainstorming in the Workplace: Your Free How-to Guide

Brainstorming_blogWhether you’ve been charged with driving innovation, encouraging collaboration, building stronger teams, or making better decisions, brainstorming can be a powerful tool. Here is a free "how-to" guide.

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4 Steps to Stop Your Rebuttal Brain

Rebuttal thumbOur Rebuttal Brain can cause us to nix someone else’s idea before they’ve fully explained it.  Here’s a great article on how to wrestle your Rebuttal Brain into submission!

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Ten Talking Points to Get your Team’s Creative Juices Flowing

Creativity ThumbnailSome think creativity belongs to artists and musicians — that it can’t be found in an office. How wrong they are.

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Sales Culture and Customer Service: Perfect Together!

B&WThumbGreat customer service is a vital subset of a great sales culture--two processes that fuel one another.

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The Many Benefits of Adult Learning

HornThumbWe’re learning all the time. We can take an active role in it--decide what we want to learn. Or, we can just absorb what we hear on TV or from friends.

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Using Employee Engagement Surveys to Boost Customer Satisfaction and Loyalty

EngageThumbSatisfied and engaged employees are essential for customer satisfaction, retention and loyalty. Listen to your employees and take action on their feedback.

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Storytelling For Business - Share Your Stories to Build Your Reputation and Help People Remember You

BenchThumbStorytelling is an important part of relationship marketing. When you tell a story you engage the listener into what you are discussing. Much like a movie that they just cannot turn off your story has them hooked.

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Share Your Favorite Customer Service Story

HappyThumbnailWhat’s your best customer service story? When were you blown away by the help you received?

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Getting Three Magic Words from Customers . . . I’ll Be Back

TerminatorThumbYou spend time training, planning and expense getting a customer in the door and taking care of their needs. If they don’t say "I’ll be back," you've lost.

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Creative Customer Service - Thinking Outside the Box

BrainThumbnailOne of the challenges of customer service is that it's often most needed when we haven't had time to prepare. Staff must think on their feet because customer service is situational.

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