Posts in Customer Service
Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.Read More »
It's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.Read More »
Explore the following training videos that can help government and education employees learn great customer relations skills.
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Being opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.Read More »
99.9% is often considered as close to perfect as possible. But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough". This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.Read More »
In healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.Read More »
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Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.
Great customer service is a vital subset of a great sales culture--two processes that fuel one another.Read More »