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Posts in Customer Service

3 Signals to Send When Handling Upset Customers

RWRT customer serviceIt’s hard to know what to say when challenged by an upset customer. While the specific words we say may differ based on the situation, here’s some general information that can help. It’s all about sending the right signals.

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Showing Appreciation - Training Activity

appreciation-thumbHelping people gain insight into the importance of being appreciative and showing appreciation can benefit both the employee and the organization. This training activity helps build awareness is this area.

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Top Soft Skills for Customer Service Reps

Soft Skills ThumbTo be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability

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4 Skills You Can Teach with Customer Service Training Videos

Customer service thumb2Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.

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Humorous Customer Service Training Videos that Motivate Employees

Humor thumbIt's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.

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Encourage Education & Government Team Members to Service Greatness

customer service thumbExplore the following training videos that can help government and education employees learn great customer relations skills.


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Why Your Customers Don’t Like You . . . Three Fatal Customer Service Errors

Customer Satisfaction thumbnailBeing opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.

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Is Good Enough? Infographic

Good-enough Large99.9% is often considered as close to perfect as possible.  But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough".  This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.

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Healthcare Professionals: How to Connect with Patients, Families & Colleagues

Healthcare_ThumbnailIn healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.

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How to Empower Healthcare Employees with Customer Service Skills

blog-HC_CS_thumb
Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.

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