MEDIA PARTNERS TRAINING BLOG
News and information regarding employee and manager training. We feature a collaboration of experts in the fields of customer service, coaching and leadership, healthcare, human resources and more!
To be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability
Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.
It's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.
Explore the following training videos that can help government and education employees learn great customer relations skills.
Being opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.
99.9% is often considered as close to perfect as possible. But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough". This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.
In healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.
Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.
Great customer service is a vital subset of a great sales culture--two processes that fuel one another.
I watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it. They handled it well.