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Posts in Customer Service

Top Soft Skills for Customer Service Reps

Soft Skills ThumbTo be successful, customer service reps should have a positive attitude and must possess top-notch listening skills, problem-solving skills, and personal accountability

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4 Skills You Can Teach with Customer Service Training Videos

Customer service thumb2Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back.

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Humorous Customer Service Training Videos that Motivate Employees

Humor thumbIt's important to keep customer serivice training material fresh and interesting— and humorous customer service videos are a great way to accomplish that.

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Encourage Education & Government Team Members to Service Greatness

customer service thumbExplore the following training videos that can help government and education employees learn great customer relations skills.


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Why Your Customers Don’t Like You . . . Three Fatal Customer Service Errors

Customer Satisfaction thumbnailBeing opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.

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Is Good Enough? Infographic

Good-enough Large99.9% is often considered as close to perfect as possible.  But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough".  This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.

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Healthcare Professionals: How to Connect with Patients, Families & Colleagues

Healthcare_ThumbnailIn healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.

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How to Empower Healthcare Employees with Customer Service Skills

blog-HC_CS_thumb
Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.

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Sales Culture and Customer Service: Perfect Together!

B&WThumbGreat customer service is a vital subset of a great sales culture--two processes that fuel one another.

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Choosing the Right Words for Handling Health Care Patients

HealthThumbI watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it.  They handled it well.

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