Posts in Customer Service
Customer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills.Read More »
According to Webster’s Dictionary, attitude is a manner of acting, feeling, or thinking that shows one’s disposition, opinion, etc. This short clip from "Give 'em the Pickle," reminds us that when interacting with customers, we have to be “on” – providing the most positive experience possible, even when we don't feel like it.Read More »
It's important to keep customer serivice training material fresh and interesting— and funny customer service videos are a great way to accomplish that.Read More »
Explore the following training videos that can help government and education employees learn great customer relations skills.
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Being opaque about costs, making customers wait, and failing to deliver on promises all indicate disrespect.Read More »
99.9% is often considered as close to perfect as possible. But...when it comes to customer and employee safety and satisfaction...maybe even 99.9% isn't "good enough". This infographic provides a few examples of what would happen if 99.9% were the acceptable level of excellence.Read More »
In healthcare, perhaps more so than any other field, it is critical to quickly establish a trusting connection with everyone you encounter in your workday: patients, their families, and co-workers.Read More »
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Empower your employees to act by focusing on their patients and learn the importance of training on customer service in healthcare.