The Just a Call Away Series will help your call center achieve more with every phone call. This thought-provoking series lays the groundwork for your employees to apply proven strategies and techniques to deliver an unparalleled customer service experience to every customer, every time.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.
Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.