TELEPHONE & CALL CENTER SKILLS
Jump start their success on the phone by sharpening the two most important tools they have, their attitude and their voice.
Call Center / Telephone Skills
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.