WHAT OUR CUSTOMERS SAY
Honest opinions from the managers and employees who use our training products in the real world.
Are You With Me?
reviewed by 2 people
Trainer - Professional Trainer
What if we behaved at a house party as we do on the phone? That's the premise for this creative, well-done film that just might motivate telephone CSRs to think twice before they transfer their customers or put them on hold. While fun and upbeat, this film also realistically portrays the challenges many telephone CSRs face in a day. This film offers solid telephone customer service training.
- Contrast between phone conversations and face-to-face interactions clearly reinforces learning points.
- Addresses real-world concern of juggling phone calls.
- Offers strong summary of learning points at end of film.
Debbie M. - Sales Training Manager
Question # 1 asked if the program content sustained the viewer's interest. The content is good, but the length gives your mind time to wander!
Question # 2 asks was the info memorable and easy to understand. Easy to understnd yes, memorable...maybe. I am a HUGE fan of 'The Guest' and I find our staff enjoys the humourous training videos the most and, therefore, gain greater understanding and buy in of the concepts.
This program did a good job of touching on all the phone etiquette/customer service points and the points were clearly supported.
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