When interacting with people face to face, we naturally tend to do what we can to understand one another, to ensure that we're communicating clearly, and to make certain we are making a connection. But often times, when interacting over the telephone, it's easy to forget these elements of common courtesy.
The Are You With Me? training video presents a simple truth: If you take the time to connect with every caller in the same way you connect with people face to face, all the basic "do's and don'ts" of common phone courtesy fall naturally into place.
When they’ve completed the training, employees will be able to:
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