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TELEPHONE & CALL CENTER SKILLS


Great telephone skills don’t just happen, they start with great telephone skills training.

 
 

Call Center / Telephone Skills
Government

Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Really Angry Customer

A CRM Release

Part of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.

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