Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.



TELEPHONE & CALL CENTER SKILLS


Jump start their success on the phone by sharpening the two most important tools they have, their attitude and their voice.


 
 

Call Center / Telephone Skills
Human Resources

Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

Learn More

Are You With Me?

This humorous training video reveals a simple truth: one must take the time to connect with every caller in the same way you connect with people in face-to-face customer service scenarios.

Learn More

Attitude Is Everything

A CRM Release

Shows call-center personnel how the right attitude can make a big difference in their ability to help customers and in their own job satisfaction.

Learn More

Really Angry Customer

A CRM Release

Part of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.

Learn More

Customers With A Difference

A CRM Release

Language barriers needn't present a challenge for telephone CSRs. This video shows how to communicate through differences and achieve understanding.

Learn More

Outbound Call

A CRM Release

You have only a few seconds to make a good first impression. This program shows telephone CSRs how to make those first few seconds of a call count.

Learn More

Mad About Customer Service

A CRM Release

Shows CSRs that, when situations go from bad to horrible, how you treat the customer is just as important as solving the problem.

Learn More