TELEPHONE & CALL CENTER SKILLS
Jump start their success on the phone by sharpening the two most important tools they have, their attitude and their voice.
Call Center / Telephone Skills
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.