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It's Your Call
Program length: 26:00

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

This film is available in English. 


A Star Thrower Group release

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Honest opinions from the managers and employees who use our training products in the real world.
It's Your Call
reviewed by 1 people
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    Trainer - Professional Trainer
This film offers viewers a lot of good, practical information about how to handle customers on the phone. The black and white scenes comparing face-to-face service with telephone service are funny and pointed. The scenarios are memorable and strongly support the C.A.R.E. learning points.

  • C.A.R.E. acronym is easy to remember.
  • Service scenarios play out realistic customer scenes and strongly support the learning points.
  • Too long.
  • Doesn't address less than ideal outcomes.

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