Telephone Behavior: The Rules of Effective Communication
Program length: 34:00
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The telephone is at the heart of business communication. But because people use their phones so much outside of work, they assume they have strong telephone skills. Telephone Behavior: The Rules of Effective Communication shows this is not the case; good business telephone skills must be learned.

Engaging, amusing and highly memorable, Telephone Behavior: The Rules of Effective Communication follows the assistant manager of a marketing department while she is preparing to give the local business community a short seminar on professional telephone skills. But her own skills leave a lot to be desired.

Fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons included in Telephone Behavior: The Rules of Effective Communication begin with understanding that a call starts with a verbal handshake: answering the phone within four rings and introducing yourself properly with a smile in your voice.


Languages: English

 

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