The telephone is at the heart of business communication. But because people use their phones so much outside of work, they assume they have strong telephone skills. Telephone Behavior: The Rules of Effective Communication shows this is not the case; good business telephone skills must be learned.
Engaging, amusing and highly memorable, Telephone Behavior: The Rules of Effective Communication follows the assistant manager of a marketing department while she is preparing to give the local business community a short seminar on professional telephone skills. But her own skills leave a lot to be desired.
Fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons included in Telephone Behavior: The Rules of Effective Communication begin with understanding that a call starts with a verbal handshake: answering the phone within four rings and introducing yourself properly with a smile in your voice.
A Video Arts release