When The Coach is You!

These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to teach something they know to a co-worker. When The Coach is You! helps to increase the success of this kind of "knowledge transfer".

Hosted by television personality George Wendt of Cheers fame, When The Coach is You! explores coaching from the perspective of both coach and learner.

You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. And, at the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. As you view the evolution of these encounters, the skills necessary for successful coaching emerge.

The five steps to coaching success are presented:

• Prepare the learner
• Demonstrate for the learner the skills desired
• Establish and maintain a positive coaching atmosphere
• Let the learner perform his/her newly learned skills
• Follow up