In business, effective and persuasive communication skills can mean the difference between success and failure.
How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
In just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.
What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
A problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.
The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".
Stories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.
Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.
For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".
Dr. Sondra Thiederman calls them “gateway events”. This innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.
An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.
Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.
A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Conference calls and virtual meetings are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
The potential to violate employment laws, improperly release information or to damage employer reputation is even greater on social media. Make sure employees and management are aware of the legal risks they face regarding posts, comments, or tweets when “representing the organization”.
Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Finally, there is an organizational training program that can help every employee understand and navigate the myriad hazards that accompany communication through social media and email.
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
What you write and what you say can have a lasting imprint on others. Sometimes however, as this program explains, there is a powerful connection between the words we use and the results we get. Ultimately, through the positive use of words and actions, coworkers and customers will see the organization as personable, friendly and respectful.
People are naturally curious about one another and most gossip is harmless. But when words diminish the worth of an individual not present in the conversation, that is harmful gossip. In fact, slander is the legal term used to define falsehoods that negatively impact one’s reputation.
Communication is said to be the most important skill in life. Effective communication always comes down to one thing - mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.
The average person looks at their phone 46 times a day. Most people can’t go five minutes without checking their phone but when on the road or at work, that can become an issue that employers just can’t afford to ignore. Explore the use and misuse of cell phones and view sample cell phone policies that have worked for organizations in preventing cell phone usage from impacting their bottom line.
In this Negotiations Training Workshop, Roger Fisher, William Ury and Bruce Patton instruct the viewer on the techniques of Principled Negotiation developed at the Harvard Negotiation Project and made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In.
Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.
Tackle the complexities of effectively working in and managing a multi-generational workforce. This training helps both employers and employees to understand, minimize generational conflict, promote respect and strengthen communication.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
Success isn't just about what employees do on the job, it's also about how they go about doing it. Poor communication and teamwork skills can sabotage results no matter how skilled someone is in their job function.
Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.
Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.
How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.
For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.
When does competition become counterproductive? We are so competitive that sooner or later winning becomes such a priority that we often forget to ask ourselves this question: Is it worth it? See why the number one problem among successful leaders is actually winning too much.
Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this follow-up to the best selling Ouch! That Stereotype Hurts motivates bystanders to use their voice to speak up for respect on behalf of someone else.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
Conflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.
This program is an essential tool for the effective manager. With vignettes that present the right and wrong ways to manage, it can help communication and trust in your workplace by showing managers the best ways to improve communication with their employees.
Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
Diversity and different work styles can often lead to disagreements and a clash of personalities.
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.
We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.
Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.