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COMMUNICATION SKILLS


In business, effective and persuasive communication skills can mean the difference between success and failure.

 
 

Communication Videos

Communication Counts: Speaking and Listening for Results

A CRM Release

How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

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Respectful Communicator: The Part You Play

A CRM Release

Go beyond “basic” communication skills and teach employees lessons on how to make sure they understand what someone has said, care about the way they come across to others, and show they value others' input.

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Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution

A Media Partners Release

In just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.

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What to Do When Conflict Happens

A CRM Release

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.

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Emotional Intelligence

A CRM Release

We're supposed to leave our emotions at home when we go to work, but in reality, that's impossible. Organizations that know this, and apply Emotional Intelligence principles, come out ahead in employee morale, creativity, energy and productivity.

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The Emotional Intelligence Series

The Emotional Intelligence 3 Part Series uses humor while re-enacting common workplace situations to show how emotional and social intelligence relate to work relationships and how clear and honest communication can result in better productivity.

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Working With You is Killing Me

A CRM Release

A problem co-worker truly can make life miserable. From chronic complainers to idea stealers, boundary pushers to just plain jerks -- a toxic co-worker can ruin your day, and your life! Let this training help employees learn to unhook and stay sane with several helpful tips.

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The Abilene Paradox

A CRM Release

The all-time bestseller on group decision making. See the negative impact of "going along to get along". This highly entertaining film explores what can happen when no one truly believes in what they're agreeing to. Don't let your team take "the road to Abilene".

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Groupthink

A CRM Release

A powerful reenactment of events surrounding the launch of Space Shuttle Challenger helps viewers see how Dr. Irving Janis' theory of "groupthink" phenomenon can lead to costly decisions in business.

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The Art of Authenticity

Going beyond the basic “how-to's” of leadership, this course helps viewers understand why the world is starving for character, transparency, and trust. It then shows what can be done to deploy authentic leadership practices in your organization.

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The Four Styles

People communicate, think and behave differently, but they generally fall into four classifications. Learn to communicate with each of these personality types more effectively.

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Accountability That Works!

A CRM Release

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Tell Me A Story: A Powerful Way to Inspire Action

A CRM Release

Stories capture peoples’ hearts and minds. This program illustrates how leaders can use storytelling to impact such things as creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization’s brand.

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Winning Presentations

A story-based presentation development program designed to help viewers on how to create a more compelling and sucessful presentation.

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Speaking Effectively to One or One Thousand

A CRM Release

Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.

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Make It Matter

A CRM Release

For employees to develop their abilities to contribute better to the organization, they can develop themselves for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.

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The Clarity Imperative

A CRM Release

...How Getting Everyone on the Same Page Makes Your Organization Stand Out. What makes an organization or team stand out? Typically, it's things like clarity, the culture, and direction where the group is headed. This program shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, the Direction in which we're headed".

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Communication Breakdown Training

Looking to lay a solid foundation for everything we do in the workplace? Communication Breakdown covers topics such as communication skills, interacting with teams, and management interaction to help create an open and productive work environment.

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We're on the Same Team, Remember?

A CRM Release

The first time we saw this film, we knew it would be a best seller. An expertly produced story of what can happen when each member of your team has a different focus and agenda -- and all that can go in to ruining the deal.

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Talk Isn't Cheap!

Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. Talk Isn't Cheap! demonstrates four practical, effective techniques for improving communication in the workplace.

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Gateways to Inclusion: Turning Tense Moments into Productive Conversations

Dr. Sondra Thiederman calls them “gateway events”. This innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.    

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Let's Get Together: Communicating Respect in a Diverse Workplace

With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.

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How to Connect in Healthcare in 90 Seconds or Less

A Media Partners Release

Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this film is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will be motivated and ready to immediately transfer their learning to their patients.

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It's a Dog's World

A CRM Release

When man and dog are injured, it's the dog (Max) who gets treated better by his healthcare providers. Funny and unforgettable, this top-selling healthcare training video, in its second edition, provides great lessons on patient satisfaction.

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Communication in Healthcare

A CRM Release

Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions...

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Beyond Words for Healthcare: A Body Language Guide for Healthcare Professionals

An excellent healthcare-specific video! This insightful video will help polish up non verbal communication skills by using and interpreting body language.

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Dealing With Conflict - Healthcare Version

A CRM Release

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. Based on the Thomas-Kilmann Conflict Mode Instrument, the goal is to empower employees to work through conflict, with less dependence upon management.

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Respectful Workplace: It Starts With You

A CRM Release

Suitable for employees at all levels of the organization, this video’s skills points deal with avoiding different types of discriminatory and disrespectful behavior while acting in ways that build people up (not tear them down).

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Respectful Workplace Basics Set

A CRM Release

When everyone in the organization practices the skills presented in these videos, individual and team performance improves, harassment and discrimination are prevented, and employee satisfaction increases.

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Respectful Supervisor Set

A CRM Release

A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.

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Complete Respectful Workplace Set

A CRM Release

It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.

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Communicating Non-Defensively

A CRM Release

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace. 

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The INVISIBLE Meeting

Conference calls and  virtual meetings are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.

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Social Media: Reduce the Risk

With the lines between personal and professional social media use becoming increasingly blurred, it's vital that all organizations take a long hard look at the potential risks of social media and the workplace.

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Legal Social Media at Work

The potential to violate employment laws, improperly release information or to damage employer reputation is even greater on social media. Make sure employees and management are aware of the legal risks they face regarding posts, comments, or tweets when “representing the organization”.

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Your Words Matter

Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Finally, there is an organizational training program that can help every employee understand and navigate the myriad hazards that accompany communication through social media and email.

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Undeliverable: Email Etiquette for Today's Workplace

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.

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What is in a Written or Spoken Word

What you write and what you say can have a lasting imprint on others. Sometimes however, as this program explains, there is a powerful connection between the words we use and the results we get. Ultimately, through the positive use of words and actions, coworkers and customers will see the organization as personable, friendly and respectful.

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Working Without a Script

Well known for improv comedy, Second City Communications, in this program, teaches how the fundamentals of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment.

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Shades of Gossip

People are naturally curious about one another and most gossip is harmless. But when words diminish the worth of an individual not present in the conversation, that is harmful gossip. In fact, slander is the legal term used to define falsehoods that negatively impact one’s reputation. 

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Empathic Listening: The Key to Communication

Communication is said to be the most important skill in life. Effective communication always comes down to one thing - mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.

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Cell Phones: Use and Misuse

The average person looks at their phone 46 times a day. Most people can’t go five minutes without checking their phone but when on the road or at work, that can become an issue that employers just can’t afford to ignore. Explore the use and misuse of cell phones and view sample cell phone policies that have worked for organizations in preventing cell phone usage from impacting their bottom line.

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Getting To Yes: Negotiating Agreement Without Giving In

In this Negotiations Training Workshop, Roger Fisher, William Ury and Bruce Patton instruct the viewer on the techniques of Principled Negotiation developed at the Harvard Negotiation Project and made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In.

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Jack Cade's Workplace Nightmares

Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.

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Embracing Change with Laura Goodrich

Overcoming adversity and adapting to change can often be difficult to handle in the workplace. This new program explains that in order to fully embrace change, you must begin with meaningful communication.

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Leading through Change with Intel's Andy Grove

Intel co-founder and former CEO Andy Grove explains how he was able to actively listen to and seek out input in order to grow Intel through a changing business climate and adapt to industry shifts.

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Generations: M.E.E.T. for Respect in the Workplace

Tackle the complexities of effectively working in and managing a multi-generational workforce. This training helps both employers and employees to understand, minimize generational conflict, promote respect and strengthen communication.

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When The Coach is You!

A CRM Release

At any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else.

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Supervisor on the Scene: 6-Part Supervisor Development Series

Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.

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WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

Success isn't just about what employees do on the job, it's also about how they go about doing it. Poor communication and teamwork skills can sabotage results no matter how skilled someone is in their job function.

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Giving Feedback - Basic Skills

Discover how to structure feedback so that it is specific, balanced and timely. By the end of this program, participants will know why everyone has an inherent responsibility to provide constructive feedback to others.

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Giving Feedback - Advanced Skills

By the end of this program, participants will have a firm understanding of the four most difficult situations they will encounter when giving feedback and be able to act appropriately and efficiently when dealing with them. 

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Receiving Feedback - Basic Skills

People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. After watching this video, they will be able to easily digest criticism, learn from it, and accept praise with grace.

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Receiving Feedback - Advanced Skills

This video demonstrates skills and techniques viewers can use to handle difficult situations when receiving feedback. Learn how to overcome personal attacks and dig deeper to understand vague feedback with this program.

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Basic English: Meeting People

ESL training for the workplace that covers simple ways to say hello and goodbye, how to introduce yourself, and demonstrates appropriate use of body language.

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Basic English: Family and Friends

ESL training for the workplace that explains how to describe family members and speak about friends and relatives.

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Basic English: Giving Information

ESL training for the workplace that covers how to talk about yourself in more detail as well as ask for and give standard information.

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Basic English: Thanks!

ESL training for the workplace that explains how to say thank you and no thank you in different ways and covers how to reply to others when they thank you.

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Basic English: What Do You Do?

ESL training for the workplace that covers how to ask and talk about jobs and pose questions on assignments – what they do and what others do for work.

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Basic English: A Typical Day

ESL training for the workplace that instructs viewers how to talk about what they do everyday, what they do often and what they never do.

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Basic English: Where Can We Meet?

ESL training for the workplace that covers how to make suggestions about where and when to meet and give simple directions.

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Basic English: What's Happening?

ESL training for the workplace that explains how to talk about what people are doing in the moment; what they are doing right now.

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Basic English: Instructions and Advice

ESL training for the workplace that covers how to give, receive and follow simple commands and sets of instructions.

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Basic English: You Choose

ESL training for the workplace that demonstrates how to choose from a number of possibilities; this one or that one, these ones or those ones.

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Basic English: Asking for Help

ESL training for the workplace that teaches how to ask others for help, directly and indirectly, and say why they need help.

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Basic English: How Do You Feel?

ESL training for the workplace that covers how to talk about feelings and what they mean – how they feel about family, friends, work, and vacations.

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Basic English: Let's Go

ESL training for the workplace that explains how to make suggestions about what to do or where to go, and how to accept or refuse an invitation.

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Basic English: How Was Your Week?

ESL training for the workplace that covers how to talk about things that happened in the past tense – this morning, yesterday, last week, last month.

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Basic English: Comparing

ESL training for the workplace that teaches how to talk about what is the same and what is different – which is better, which is more important.

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Basic English: Do You Like Them?

ESL training for the workplace that shows how to talk about what they like and don't like, and how to ask other people what they like; explain and ask about preferences.

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Basic English: Be Careful

ESL training for the workplace that covers how to give warnings and talk about what is safe or unsafe, and why.

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Basic English: Chatting

ESL training for the workplace that shows how to chat with friends and people at work – what's appropriate to talk about; what questions might they ask.

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Basic English: Can I Help?

ESL training for the workplace that covers offering help to other people – ask how they can help and to ask what they can do.

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Basic English: What are You Going to Do?

ESL training for the workplace that explains how to talk about plans for the future. Using future tense, ask what is going to happen – later today, tomorrow, next week, next year?

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Leadership and Self-Deception Workshop

A CRM Release

Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. It's also true that reducing self-deception may be the single most important step your organization can take toward increased productivity.

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Adding Too Much Value

To the point, this eLearning video will help managers to elicit rational thinking, analysis and commitment on the part of employees to make any goal a success.

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Attitude, Attitude, Attitude!

Train employees to become self-motivated. Adopt proven practices use by Dennis Connor, a man who has assembled championship-caliber sailing teams and lead four to an America’s Cup title.

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Communicate to Influence

When team members know how to meet each other on their “turf,” where they are most comfortable, it can lead to seamless innovation and cooperation allowing for increased productivity across all levels. Use this program to bridge that communication gap.

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Conflict, Collaboration and Communication

Are you aware of how you're communicating with others? Are you reactive? Do you snap back when you are stressed? Do you hold back out of fear of speaking? Can you control your responses? Watch this video for a surprising self-realization.

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Destructive Comments

Destructive comments undermine organizational initiatives by contradicting them and making them appear inauthentic. Empower employees with the ability to refrain from such costly behavior with this program.

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Endurance & Communication

This video teaches viewers that strength is built from each other and that through communication we can go further and reach higher heights than we ever could on our own.

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Expanding Options

Individuals have direct control and influence over their own environments. Learn that through self-knowledge and self-control, we can move forward with a clear vision of success in mind and control our own destiny.

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Leading Engagement with Howard Schultz

Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.

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Leading Through High Stress with Polar Explorer Ernest Shackleton

How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.

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Marshall Goldsmith: Feedback

For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.

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Marshall Goldsmith: Winning Too Much

When does competition become counterproductive? We are so competitive that sooner or later winning becomes such a priority that we often forget to ask ourselves this question: Is it worth it? See why the number one problem among successful leaders is actually winning too much.

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The Comeback by Patrick Coyle

At one time or another, every organization has to deal with grief and loss in some capacity. The Comeback will empower employees so they can better confidently and sensitively support each other during times of difficult loss.

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Ouch! Your Silence Hurts

Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this follow-up to the best selling Ouch! That Stereotype Hurts motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Dealing With Conflict

A CRM Release

Conflict shifts people's focus away from work and the basic goals of the team. It negatively impacts productivity, morale and results. Based on the Thomas-Kilmann Conflict model, this video enables people in conflict to find the best solution for the situation.

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Communication Cornerstones: Building Trust

This program is an essential tool for the effective manager. With vignettes that present the right and wrong ways to manage, it can help communication and trust in your workplace by showing managers the best ways to improve communication with their employees.

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Supervisor on the Scene: Communication

Explore the need to plan the message, how to decide on the best way to deliver it, deliver it effectively, and how to solicit feedback. This program focuses on a specific soft skill for supervisory and managerial development training.

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Call of the Mummy

A CRM Release

When a customer calls and speaks to a CSR, there is a "moment of truth" during which the customer evaluates the company. It may be a subconscious mental rating or, after a few encounters, a deliberate one.

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Between You & Me: Solving Conflict

Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.

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Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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Straight Talking Video

Starring John Cleese, this video is another quirky and humorous drama by Video Arts and helps to equip people with the confidence to get their views and ideas noticed. 

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People

People will help the members of any organization see the goodness in others awaking within them the possiblilities such views can bring.  Brief and inspirational, this video will bring your team together and create more unity.

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On The Receiving End

Customers who are difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people—good training is essential.

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Negotiations: Solving the Tough Problems

Effective negotiation skills are a rare and very valuable ability to have, learning to overcome the problems most negotiators face will put you a step or two ahead of your competition...

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Little Things Mean A Lot

The primary message of this program is that communications skills are the keys to a respectful workplace. Little gestures and innuendos are picked up in situations such as business meetings, and it slowly degrades office culture.

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Cutting Edge English at Work Series

The English at Work Series consists of 20 programs designed for either a self-study or group ESL training. Promotes communication and language competence by building the desire and motivation to learn. Have fun learning English as it is REALLY spoken!

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English at Work: Greeting and Introducing

Through this ESL at work training course participants will learn to introduce yourself and others, and use the correct possessive pronouns - myhisherouryour and their.

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English at Work: Saying Where People Are

Through this ESL at work training course participants will learn the prepositions for saying where people are and use the present continuous tense for actions in progress.

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English at Work: Describing People

Through this ESL at work training course participants will learn to describe people positively and negatively, and use regular and irregular comparatives and superlatives.

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English at Work: Asking Questions

Through this ESL at work training course participants will learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quality answers.

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English at Work: Saying What’s Needed

Through this ESL at work training course participants will learn to talk about what’s needed and how to use modal verbs such as have toshould and must.

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English at Work: Giving Reasons

Through this ESL at work training course participants will learn to give reasons using because and talk about past actions using irregular forms of the simple past tense.

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English at Work: Describing Feelings

Through this ESL at work training course participants will learn to express positive and negative feelings, and talk about habitual actions and events using the simple present tense.

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English at Work: Making Suggestions

Through this ESL at work training course participants will learn to make suggestions and talk about future plans using going to.

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English at Work: Talking about Rules

Through this ESL at work training course participants will learn to understand and explain rules and use appropriate adverbs and quantifiers to talk about degree and frequency.

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English at Work: Communicating Feedback

Through this ESL at work training course participants will learn to give and receive feedback and talk about what has happened using the present perfect tense.

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English at Work: Complaining and Criticizing

Through this ESL at work training course participants will learn to recognize and express criticism and complaints and use the present perfect tense with periods of time.

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English at Work: Clarifying and Explaining

Through this ESL at work training course participants will learn to explain and clarify situations and ideas and use gerunds as the subject of the sentence.

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English at Work: Agreeing and Disagreeing

Through this ESL at work training course participants will learn to agree and disagree appropriately and use the first conditional to express possibilities.

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English at Work: Discussing Responsibilities

Through this ESL at work training course participants will learn how to explain responsibilities and use the second conditional to express possibilities.

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English at Work: Giving Warnings

Through this ESL at work training course participants will learn to understand and give warnings and use imperatives without sounding offensive.

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English at Work: Expressing Ideas and Attitudes

Through this ESL at work training course participants will understand and discuss ideas and attitudes and improve your fluency using coordinating conjunctions -andso and but.

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English at Work: Apologizing

Through this ESL at work training course participants will learn to apologize appropriately and identify verbs that take the infinitive– wantseemattemptdemandexpectlike and love.

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English at Work: Encouraging Others

Through this ESL at work training course participants will learn ways to encourage others and check understanding using the correct question tags.

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English at Work: Comparing and Contrasting

Through this ESL at work training course participants will learn to compare and contrast people and situations and use what as the subject of the sentence rather than as a question.

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English at Work: Considering Options

Through this ESL at work training course participants will learn to discuss various options and improve your conversation skills using subordinating conjunctions.

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Workplace Excellence: Open Communication & Teamwork

Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.

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Difficult People and Situations: Personality Clash

Diversity and different work styles can often lead to disagreements and a clash of personalities. 
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.

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Difficult People and Situations: Damage Control

Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.

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A Positive Approach to Speaking

Sadhana Smiles, Director of RealChange explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself.

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Achieving Best Practice in Crisis Management

Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect.

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Managing Bad Press

Maria Deveson-Crabbe shares a tragic case study and dives into the powerful lessons she learned from it regarding the management of the press and media.

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The Healthcare Toolkit, Volumes 1 & 2

A CRM Release

A complete "Toolkit" of healthcare training materials right at your fingertips. Adaptable to a variety of training settings.

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Cutting Edge Communication Comedy Series

A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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Can You Spare a Moment?

John Cleese stars in Can You Spare a Moment?, a communication skill training comedy from Video Arts which shows that even the most delicate situation can be overcome when using appropriate counseling techniques.

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Telephone Behavior: The Rules of Effective Communication

Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.

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Presentation is Everything

We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.

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From No to Yes

Nothing comes in handier at a meeting than possessing the art of persuasion. Give managers the skills to get their point across without unnecessary disagreements and delays. It takes less effort to learn the steps presented in this program than it does to solve differences in opinion the old-fashioned way. Come out of a meeting or negotiation with a favorable result.

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Assert Yourself

The techniques of assertive behavior are shown in a series of real life situations from in an office, within meetings, to even in a hospital looking both at the wrong way and right way scenarios.

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The Covey Leadership Library

A CRM Release

Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People, presents five programs that show leaders new ways of interacting with subordinates so that self-esteem, productivity, and performance are increased.

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I Know Just What You Mean

A CRM Release

I Know Just What You Mean explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions.

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Being Assertive

A CRM Release

Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.

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Verbal Communication: The Power of Words

A CRM Release

The video and accompanying training exercises teach participants how to apply critical communication elements on the job every day to improve personal effectiveness and productivity.

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Power of Listening

A CRM Release

Listening is a crucial component of communication, but few people do it well. This comprehensive program explains how people get distracted and offers tips on developing active listening skills.

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