John Cleese stars in this light hearted training DVD, Can You Spare a Moment? Even the most delicate situation can be overcome when using appropriate counseling techniques. It introduces the four stages of a structured approach to counseling in a humorous manner: 1. setting up the interview, 2. getting people talking by using open questions, 3. helping them think through their problem, and 4. discovering the solution for themselves.
This entertaining program illustrates how managers can spot impending problems, how to create an opportunity to talk confidentially, how to remain neutral and friendly and how not to impose their solutions.
A Video Arts release