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When listening or talking we need to be aware of how the other person hears us; the filters through which they listen are based on how they operate in life. Some people operate by how they feel. These are the people who want to talk about their weekend before diving into a project. They’re very relationship focused. Others are creative and all about the ‘juice’ of an idea. Then, there are those who are results-oriented. They have little tolerance for small talk and want to dive into the project at hand.
We all have a mixture of these but if you first understand where a person is most comfortable, you’ll have the opportunity to approach that person on their turf and move a relationship forward with greater productivity. This is a powerful effective communication concept.
Executive coach Stuart Gelles explains in this video.
A Success Television release