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Communicating Non-Defensively
COMMUNICATION VIDEOS | a CRM Release
Program length: 19:00
Federal Government Customers...
Save 15-20% on this title August 1 through September 30, 2019. See details. 

Many people have reasons for believing they're being attacked. Communicating Non-Defensively shows that defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The Defensiveness Chain that is created impairs communication and reduces productivity. 

Viewers are reminded that when comments and opinions get passed around that are potentially defensive the focus should be on behavioral patterns, so the receiver has less reason to receive it personally. The video workshop shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness. 

Through visuals and exercises, participants learn:

  • How to disengage from a defensive position
  • How to empathize and disarm a defensive person
  • How to inquire and focus on the issues
  • How to disclose ones own needs and goals non-defensively
  • How to depersonalize the issues

Also Available:
Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution
What to Do When Conflict Happens
Dealing With Conflict


Languages: English, Traditional Chinese (subtitle)

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