One of the biggest obstacles in interpersonal communication is our tendency to respond autobiographically--meaning from our own frame of reference. We advise, probe, interpret, and evaluate others' messages based on our own experiences and motives. In listening, an autobiographical response prevents us from clearing our minds enough to really hear and feel what is being said.
Conversely, when we listen with the intent to understand ("empathically"), we are able to gain insights into another person's thoughts and feelings more accurately. Empathic listening is an attitude, a skill and a sign of emotional intelligence.
The Empathic Listening program contains 3 separate video components and a corresponding workshop that provide solid instruction on this key communication skill. Participants are given practical tips and specific phrases they can incorporate immediately into their daily conversations to ensure that they are listening with the intent to understand.
Participants learn to:
A FranklinCovey release