In business, effective and persuasive communication skills can mean the difference between success and failure.
As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly. If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.
Because the ability for healthcare workers to connect with their patients is vital to establishing trust, this training is a must-see for anyone working in the healthcare field. Nicholas Boothman lays out a clear and concise plan for making that connection. His enthusiasm is infectious and viewers will likely feel motivated and ready to immediately transfer their learning to their workplace.
Are you looking for a simple, yet proven technique to help employees improve their performance without drama, pain and conflict? Look no further than this training comedy focused specifically on the challenges of developmental conversations.
Take a candid look at what employees truly think about their leaders and how that affects their work. Based on interviews with real employees, this honest and impactful program shows leaders how to generate the kind of employee feedback that really matters and helps them have a significant influence on employee productivity and commitment.
It’s important that organizations do all they can to thwart disruptive or disrespectful behaviors that aren’t necessarily illegal…but are still very destructive. This 4-part respectful workplace training series -- for employee and management training -- covers overall and specific issues of respect in the workplace.
How is it that a lack of communication can cause so much harm to an organization? Take a look at 6 common communication problems and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
A 2-part training set that teaches the day-to-day steps supervisors can take to help ensure their team members feel respected and valued. Helps supervisors understand what it means to show respect to employees everyday which enables them to improve individual and team performance and prevent harassment and discrimination.
Shows supervisors that you convey respect to employees when you take the time to communicate with them, and when you demonstrate that you know (at least a little) about who they are as people and what it takes to do their job.
What makes a team, department or organization stand out? Typically, it's things like clarity of purpose, a strong culture and alignment around where the group is headed. This program provides a simple but powerful methodology for getting people "on the same page" so that this kind of clarity and cohesiveness can emerge.
What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to hone their conflict resolution skills.
People are naturally curious about one another and most gossip is harmless. But when words diminish the worth of an individual not present in the conversation, that is harmful gossip. In fact, slander is the legal term used to define falsehoods that negatively impact one’s reputation.
The average person looks at their phone 46 times a day. Most people can’t go five minutes without checking their phone but when on the road or at work, that can become an issue that employers just can’t afford to ignore. Explore the use and misuse of cell phones and view sample cell phone policies that have worked for organizations in preventing cell phone usage from impacting their bottom line.
The potential to violate employment laws, improperly release information or to damage employer reputation is even greater on social media. Make sure employees and management are aware of the legal risks they face regarding posts, comments, or tweets when “representing the organization”.
What you write and what you say can have a lasting imprint on others. Sometimes however, as this program explains, there is a powerful connection between the words we use and the results we get. Ultimately, through the positive use of words and actions, coworkers and customers will see the organization as personable, friendly and respectful.
Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Finally, there is an organizational training program that can help every employee understand and navigate the myriad hazards that accompany communication through social media and email.
This new innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.
In this Negotiations Training Workshop, Roger Fisher, William Ury and Bruce Patton instruct the viewer on the techniques of Principled Negotiation developed at the Harvard Negotiation Project and made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In.
Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.
With a unique and comprehensive approach, this training program tackles the issues of diversity, communication, conflict-management and teamwork to help you foster a more productive workplace.
Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.
When you have a worker that has to learn a particular kind of task, you train them, correct? That sounds simple enough, however, proper training isn't something that just happens. It's important to carefully plan and execute your training session to ensure your trainees are getting the maximum benefits and knowledge from the session time.
This training program will help employees and managers to be proactive in creating and fostering a respectful organizational culture rooted in honesty and integrity, enabling your company to flourish and prosper.
Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.
Success isn't just about what employees do on the job, it's also about how they go about doing it. Poor communication and teamwork skills can sabotage results no matter how skilled someone is in their job function.
To succeed in international business in Argentina, you need proper preparation. Failure to understand this proud culture will cost you time, money, or worse. Gain access to the corridors of power - from financial stock to livestock - and learn what to do if negotiators get angry or just walk out.
To compete in South America's largest market, you need proper training; failure to prepare can lead to damaged relationships and lost business. Doing Business in Brazil gives a complete culture outline of doing business in Brazil, and viewers will get expert answers to dozens of important questions.
With the world's fourth-largest population, Indonesia is market one can't afford to miss. Explore business practices in Indonesia and learn essential techniques, from obtaining intelligence and negotiating successfully, to managing business and dealing with corruption.
Learn why some cultures avoid giving strait answers and pick up on non-verbal cues in order to discover what is really being said. This training focuses on effective communication between different cultures and will ensure organizations understand what business topics may be offensive or disrespectful, all to help overcome language barriers or translation disasters.
How do today's workplaces create an effective strategy to negotiate across cultures? International deals often take more time to complete and with a greater overall commitment. This cross-cultural training outlines success through careful explanation and demonstration of what to do (and not to do) before during and after international business dealings.
Profit from success stories from various multicultural teams, as employees gain essential skills required to work effectively with other people and cultures. Ideal for group discussion, team building activities, and improved multicultural communication in the business world.
Designed to stimulate lively discussion and effective learning, this team building training video is based on expert articles on creating a successful virtual team and effective communication. Maximize the virtual team benefit and demonstrate how to integrate modern technology and cross-cultural communication in business with this training program.
Howard Schultz, founder of Starbucks, feels strongly about leadership and the role of human resources. He has been applauded for giving part-time workers health benefits and stock options. Watch his story in this online training that focuses on establishing an engaged and lasting culture.
How do you manage and lead during crises or persistent stress? How do you lead your team toward success overcoming an always changing business landscape? Learn from the leadership lessons embodied in the story of Polar Explorer Ernest Shackleton.
For organizations wanting to increase the level of teamwork and cooperation amongst leaders and teams, look no further than the proven methods presented by Executive Coach Marshall Goldsmith. He shares with viewers his FeedForward initiatives that have helped companies build successful teams without wasting time.
When does competition become counterproductive? We are so competitive that sooner or later winning becomes such a priority that we often forget to ask ourselves this question: Is it worth it? See why the number one problem among successful leaders is actually winning too much.
Challenge your employees by asking, "How will you personally respond next time you witness somebody being treated with disrespect?" In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.
“For it is mutual trust, even more than mutual interest, that holds human associations together.”- H.L. Mencken. This 2nd edition of What's Trust Got To Do With It? will teach your leaders how to build trust and create a more productive work force.
We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.
This program is an essential tool for the effective manager. With vignettes that present the right and wrong ways to manage, it can help communication and trust in your workplace by showing managers the best ways to improve communication with their employees.
One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.
Few people consider themselves to be good public speakers, yet it is a highly desirable skill in today's workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.
How would people describe you? Would they use words like "vital" or "significant" or "valuable"? If not, you may lack the presence you need for long-term success. This program provides inspiration, insights and instruction on how an individual at any level of an organization can create a strong personal brand that makes them, and what the organization does, matter.
Learn how to communicate effectively to achieve best results. Promote open and honest communication through the sharing of information while discouraging gossip. Employees on all levels will understand how to build collaborative relationships and, should it arise, resolve conflict productively.
Diversity and different work styles can often lead to disagreements and a clash of personalities.
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.
Communication is said to be the most important skill in life. Effective communication always comes down to one thing - mutual understanding. This 4 part series explains empathic listening and shows how it helps us understand and successfully communicate with others.
Conference calls and webinars are widely replacing the face-to-face meeting, yet many lack the skills to make this type of meeting effective. This entertaining training video reveals the "virtual rules" both participants and meeting organizers must understand to make their "invisible" meetings productive and efficient.
Every call is important. This program shows that behavior and attitude can directly influence, both negatively and positively, the outcome of every call. John Cleese helps you focus on the latter.
We've all sat through too-long, confusing and down right boring business presentations. It takes effort, preparation and skill to capture your audience and get your message across. This humorous program will help individuals structure and deliver effective presentations -- and avoid death by PowerPoint.
We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. As this program shows, it is a key skill that enables people to prevent and resolve problems that may be interfering with the achievement of individual and team goals.