This popular Toolkitgives you and your training staff the materials that you need to create your own communication training program. The video clips cover six areas of communication skills. Ranging from 20 seconds to 3 minutes, you can find and use the the scenario(s) that fit your needs!
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Many trainers like to create their own courses and have video examples on hand to help make their point. Designed for maximum flexibility, The Communication Toolkit provides you with 52 video vignettes that depict a wide spectrum of common workplace interactions.
The video clips fall into the following skill categories:
Conflict & Difficult Conversations
Each clip is provided in two formats:
With narration and onscreen graphics to set up the scene
Without any set-up narration and graphics.
The Leader's Guide contains direction for using each clip:
Primary and secondary skills that can be taught using the clip
Suggested training applications
Background information relevant to the clip
Suggested Discussion Questions along with possible responses
Key points to draw from the clip
Ideas for following up on training conducted
Suggestions for using the clip in conjunction with other clips in the Toolkit
Reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication)