If you have customers with disabilities then this training program is a must see for every employee. ADA Customer Service for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.
ADA Customer Service for Employees is divided into five chapters:
Chapter 1: Blind or Low Vision
Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
Chapter 3: Deaf or Hard of Hearing
Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
Chapter 5: People of Short Stature/Vertically Challenged
The goal of ADA Customer Service for Employees is simple: help every associate deliver the best customer service to people with disabilities.
Languages: English, Spanish
A EM LLC release