Conflict Resolution


Our conflict management and conflict resolution training videos help organizations to ethically resolve workplace conflict, reinforce team unity, facilitate communication and increase employee morale.

Conflict Resolution & Conflict Management Training


Sometimes friction forms between opposing personalities or even the closest of coworkers and that destructive behavior can lead to disagreement, argument or conflict. Effectively managing conflict in the workplace requires opening communication lines to prevent conflict as well as developing skills necessary to diffuse volatile situations before mounting tensions lead to irreparable harm in the form of hurt feelings, lost talent and productivity…or worse, lawsuits and workplace violence.

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MANAGER MOMENTS: How To Excel in Tricky Situations

A Media Partners Release

As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly.  If you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you simply need some tools to better manage your time, this video series offers quick, practical tips to help you handle these “moments” in your day.

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Positive Discipline

A CRM Release

Positive Discipline provides managers with a straight-forward 5-step process for resolving tough performance problems in a win-win manner.

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Working With You is Killing Me

A CRM Release

From chronic complainers to idea stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! Let this training help employees stay sane with several helpful tips.

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What to Do When Conflict Happens

A CRM Release

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to hone their conflict resolution skills.

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Workplace Bullying Prevention Made Simple

This updated program helps employees understand how the effects of bullying on victims can manifest into very real physical and mental health issues. Prevent bullying and harassment from robbing the some of the brightest employees of a voice in the organization.

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The Conflict Resolution Package

A Media Partners Release

This is a new combination packaging of 2 of our best-selling programs: The Unified Team and In This Together. Use this powerful training package to deal with the cause and cure of conflict within teams.

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Gateways to Inclusion: Turning Tense Moments into Productive Conversations

This new innovative program shows how painful and disruptive diversity disasters can be, and offers simple tools and a fresh perspective to help your people turn these uncomfortable situations into productive conversations.

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In This Together video

A Media Partners Release

Through the lens of real situations, this harassment video addresses a wide range of issues from gossip to sexual harassment and invites team members to make good choices at work. This best seller also polls viewer's opinions on the problems surrounding harassment and respect.

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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™

Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better.  This conflict resolution training presents proven strategies that will help participants break old, negative response habits.

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The Unified Team

A Media Partners Release

Team conflict can take on many different forms such as belittling, blaming, backstabbing, and bickering. The Unified Team offers tools to help leaders overcome these problems, and promote a sense of unity within their teams.  Ideal for team leaders, supervisors and managers.

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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace for Managers™

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. But sometimes we forget this in the heat of conflict.

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As Simple As Respect

The As Simple As Respect training is a popular program that showcases a thorough and engaging diversity training curriculum that's easy to follow and implement. An excellent addition to any training library, you'll appreciate the honest approach.

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Jack Cade's Workplace Nightmares

Jack Cade, a bumbling but lovable supervisor, shows how common-sense solutions can get supervisors, and companies, into trouble. Three in-depth management training programs will provide viewers with solid visual examples and sensible rules for reducing workplace liability.

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Generations: M.E.E.T. for Respect in the Workplace

Tackle the complexities of effectively working in and managing a multi-age workforce. This training helps both employers and employees to minimize generational conflict, promote respect and strengthen communication.

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Resolving Conflict Is...™

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

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Workplace Violence: Looking Out for Each Other

Alert employees to the less newsworthy but equally damaging forms of workplace violence, such as threats, intimidation, harassment, bullying, and domestic abuse. 

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Bad Apples™: How to Deal with Difficult Attitudes

Dealing with people that are negative or passive aggressive are some of the most challenging relationships. Just being around someone who complains, whines or just doesn’t say anything can cause you to feel frustrated, angry or even helpless.

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Everybody Wins: How to Turn Conflict into Collaboration

Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. Everybody Wins is designed to help you learn how to turn conflict into collaboration and reach a win-win resolution.

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M.E.E.T. on Common Ground: Speaking up for Respect in the Workplace

Provide employees with the tools they need to recognize, respond to, and resolve difficult interactions that stem from individual and cultural differences. Employees will come away with a new appreciation for their personal responsibility in promoting a respectful workplace.

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Preventing Retaliation in the Workplace: Recognize, Respond, Resolve

Unlawful retaliation amongst employees is a growing form of discrimination which often results in costly litigation, damaged reputations for organizations, and ruined careers. Cultivate integrity and prevent retaliation with this program.

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Supervisor on the Scene: 6-Part Supervisor Development Series

Each program in this series follows two supervisors who address everyday workplace concerns. Step-by-step guidelines are presented regarding a specific soft skill and how its application can help improve efficiency, raise morale and enhance productivity.

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Conflict Resolution in Industrial Facilities

Discuss the techniques and strategies that can be used to limit the damage and disruption internal conflict can sometimes cause in the workplace. Specifcally addresses problems faced by industrial facilities.

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Conflict Resolution in the Office

Conflicts and friction in the office can be damaging to workplace morale and productivity. This training covers techniques and strategies that can be implemented to limit the damage and disruption conflict can cause in the workplace.

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The Angry Customer

Find out how to calm – and not calm – the caustic client! This humorous customer service training is jam-packed with tips and strategies for handling abusive and overall difficult customers.

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Conflict, Collaboration and Communication

Are you aware of how you're communicating with others? Are you reactive? Do you snap back when you are stressed? Do you hold back out of fear of speaking? Can you control your responses? Watch this video for a surprising self-realization.

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Solving Conflict: Training for Managers, Supervisors and Teams

Learn how to resolve employee conflicts peacefully and without making enemies through the effective management intervention techniques as characterized in this new release on conflict resolution for the workplace.

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New Generation SMART START™ Meetings

Any of these 15+ short, topic specific videos can be used to stimulate important, meaningful discussion, open or close out business meetings, or as a follow-up training course. Choose from employee training programs covering workplace diversity, change management, sexual harassment, resolving conflict or various other topics.

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Healthcare Violence: Be Part of the Cure

Dealing with acts of violence is becoming an important skill for every healthcare professional. This training program will equip your employees with the knowledge to recognize potential violence and to difuse hostility before it escalates.

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Threat Detector: Your Role in Preventing Workplace Violence

Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them.

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Supervisor on the Scene: Conflict Resolution

Focuses on a specific soft skill for supervisory and managerial development training. Examine the necessary steps supervisors must follow to resolve conflicts efficiently, from identification of facts to compromise and collaboration.

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Between You & Me: Solving Conflict

Improve conflict-resolution skills in the workplace with this collection of entertaining and educational vignettes. This video demonstrates how to handle disagreements and improve communication at work.

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Attitude Virus: Curing Negativity in the Workplace - Government Version

A CRM Release

Government Specific - One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.

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Talking 9 to 5: Women and Men in the Workplace

From the producers of the world-famous FiSH! Philosophy, Talking 9 to 5 bridges the gap between the different communication styles of men and women in the workplace.

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Attitude Virus: Curing Negativity in the Workplace

A CRM Release

One bad attitude can infect your entire department or agency. With this program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and their organization against them.

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Handling Anyone Difficult

This training offers 6 key skills that will ensure problems don’t escalate when employees engage ‘difficult’ people.

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Diffusing Anger

Help staff to develop anger management skills with this training program that demonstrates necessities for controlling anger.

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Resolving Conflict

A great program on essential skills, this training covers methods for both preventing and resolving conflict. Viewers will learn how to manage emotions and be respectful, communicate openly and avoid letting frustrations interfere with work.

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Mediating for Resolution

Learn excellent skills for controlling respectful exchanges and facilitating solutions with this entertaining installment of the Cutting Edge Communication Comedy Series.

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Surviving Team Conflicts

Too much energy is wasted on wars at work. Peace and harmony is good for health and well-being. 

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Managing a Complainer

Constant complainers can derail any meeting, event or training before it even begins. Watch and learn as a company has a breakthrough in dealing with a “nagging” employee.

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Difficult People and Situations: Personality Clash

Diversity and different work styles can often lead to disagreements and a clash of personalities. 
Giving and receiving feedback is a major element in succesful conflict resolution, but can only exist with open communication. Learn how to keep communications line open and effectively manage disagreements with this program.

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Difficult People and Situations: Damage Control

Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame.

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Managing Grievances

HR Expert Peter Wallbridge details steps to ensure grievances are well managed. Viewers will learn to assess seriousness of problems and how to start an investigation or inquiry.

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The Problem of Nightmare Staff

Sadhana Smiles explains how there are a range of strategies for dealing with problem staff; showing how to understand a person's position and how to reduce emotion and seek input.

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Cutting Edge Communication Comedy Series

30 brand new shows added December 2015! A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

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Communicating Non-Defensively

A CRM Release

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace. 

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Dealing With Conflict

A CRM Release

Conflict shifts people's focus away from work and the basic goals of the team, department and organization. It negatively impacts productivity, morale and ultimately, results. Also available in a Healthcare Version.

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Meeting Robbers

A CRM Release

See how organizations can return their ROI on meetings by eliminating barriers to communication and productivity. Make sure every meeting moving forward is more productive than the last.

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