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Dealing With Conflict
CONFLICT RESOLUTION | a CRM Release
Program length: 20:00

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Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.

Based on the Thomas-Kilmann Conflict Mode Instrument, the Dealing With Conflict training offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style. 

Participants will learn:

  • Proven methods for recognizing conflict
  • The five most -used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Also Available:
Right/Wrong to WIN/WIN
What to Do When Conflict Happens
The Unified Team


Languages: Cantonese, English, Hebrew (subtitles), Simplified Chinese (subtitle), Spanish, Swedish (subtitle), Traditional Chinese (subtitle)

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DVD, USB*, ONLINE & Support Materials
Business Version Purchase $945.00
Purchase $945.00

This film is available as part of our Instructor Package with access to MP4 video files for instructor use. Pricing starts at $1,095.00 per instructor licensing agreement.

For additional information on this option, call 1-800-408-5657 or email info@mediapartners.com.



If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available for delivery through your LMS (either streaming or eLearning in SCORM format).

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

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