Dealing With Conflict

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Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.

Based on the Thomas-Kilmann Conflict Mode Instrument, the Dealing With Conflict training offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style. 

Participants will learn:

• Proven methods for recognizing conflict
• The five most -used conflict resolution positions
• The two basic dimensions of human behavior in conflict situations
• How to take responsibility for conflict and its resolution

Languages: Cantonese, English, Hebrew (subtitles), Simplified Chinese (subtitle), Spanish, Swedish (subtitle), Traditional Chinese (subtitle)