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Dealing With Conflict
Program length: 20:00

Now with enhanced video quality

Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.

Based on the Thomas-Kilmann Conflict Mode Instrument, the Dealing With Conflict training offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style. 

Participants will learn:

  • Proven methods for recognizing conflict
  • The five most -used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Also Available:
Right/Wrong to WIN/WIN
What to Do When Conflict Happens
The Unified Team

Languages Available (sold separately): English, Spanish (dubbed), Cantonese (dubbed), Chinese Simplified (subtitled), Chinese Traditional (subtitled), Japanese (dubbed), Swedish (subtitled), Hebrew (subtitled)

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We offer a variety of Content Delivery Options and Formats.

This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to

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Dealing With Conflict
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