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Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.
Based on the Thomas-Kilmann Conflict Mode Instrument, the Dealing With Conflict training offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style.
Participants will learn: