Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.

Managing a Complainer
Program length: 09:00

Key Learning Points

  • DON’T: Ignore reasons for anger
  • INSTEAD: Ask questions to establish facts
  • DON’T: Raise your voice
  • INSTEAD: Stay calm and in control
  • DON’T: Escalate by being defensive
  • INSTEAD: Take responsibility to fix problems
  • DON’T: Be vague with help
  • INSTEAD: Provide practical solutions

Synopsis

Barney, a neighbor, is irate because his car is blocked in, and gets more heated to discover the staff that does not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marcus demonstrates his effective conflict resolution skills to bring the situation under control.

Barney, the neighbor, arrives irate because his car is blocked in the garage.  He is loud, rude and aggressive and Carlos struggles to handle him. Carol suggests allowing complainers vent, and then to patronize them, which she demonstrates in her interaction with Barney, before storming off. Marcus however, is able to calm Barney down and address each of his problems.  Barney complains to Marcus about Carol's attitude and Marcus discusses constructive dialogue and anger management issues. Carol returns and Marcus helps them both deal with each other in a calmer way to the point where Barney can recognize the true feelings behind his anger. He is able to acknowledge the assistance that Marcus has given him in recognizing anger as a secondary emotion.   


Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today's learners. Through laughter, discussion and reaction, we can all develop a more transparent and shared vision of how we wish to behave, how we manage ourselves, and how we cooperate with others.

While some find them insensitive or even outrageous, the vast majority of viewers and participants have found them to be refreshing, stimulating and ideal for injecting energy and enthusiasm back into learning.

For information on other titles in the Cutting Edge Communication Series, please CLICK HERE.


Languages: English

 

A 7 Dimensions release

Purchase Now!

DVD, USB*, ONLINE & Support Materials
Purchase $275.00
DVD Series Purchase $7,920.00


If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available for delivery through your LMS (either streaming or eLearning in SCORM format).

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.

WHAT OUR CUSTOMERS SAY

Honest opinions from the managers and employees who use our training products in the real world.
Managing a Complainer
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on Media-Partners.com

Join Media Partners

Do you want FREE shipping, full-length
online previews, and a whole lot more...


JOIN FOR FREE