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What to Do When Conflict Happens
CONFLICT RESOLUTION | a CRM Release
Program length: 21:00
This title is available on our Year-End Sale!
Save 15-25%. Nov. 12 through Dec. 31, 2019.   See Sale Details
In your shopping cart, use Discount Code YEAREND for DVD/USB orders, and STREAM15 for streaming/eLearning.

No one likes to deal with conflict, but the truth of the matter is that we must. Problems that aren't dealt with tend to fester and spread into other areas and relationships.

This program acknowledges that confronting conflict can be difficult. It presents a simple 4-step approach that helps individuals collect their thoughts and initiate resolution in the most productive way possible.

What to Do When Conflict Happens introduces the C.A.L.M. model:

C - CLARIFY the issue
A - ADDRESS the problem
L - LISTEN to the other side
M - MANAGE your way to resolution

What makes the C.A.L.M. approach unique is the first stage -- CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

All four stages of the model are depicted in the video program while various stories, set in a variety of workplaces, play out. An added vignette shows how to "scale back" the C.A.L.M. model when there isn't time to use the full approach.

Note: Workshop materials contain a module that can be used for leadership development. This module helps managers and supervisors address conflicts that individuals simply can't (or won't) resolve on their own. Video clips and role plays are used to teach the difference between Mentoring, Mediating and Mandating--as well as when to use each style of intervention. 

Also Available:
Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution
Working With You is Killing Me 

Languages: English, Spanish (dubbed or subtitled), Castilian Spanish (subtitled), Bahasa Indonesia (subtitled), Chinese Simplified (subtitled), Chinese Traditional (subtitled), Dutch (subtitled), French (subtitled), French Canadian (subtitled), German (subtitled), Hungarian (subtitled), Italian (subtitled), Korean (subtitled), Polish (subtitled), Portuguese (subtitled), Russian (subtitled), Swedish (subtitled), Thai (subtitled)

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We offer a variety of Content Delivery Options and Formats.

This film is available as part of our Instructor Package with access to MP4 video files for instructor use. Pricing starts at $1,095.00 per instructor licensing agreement.

For additional information on this option, call 1-800-408-5657 or email info@mediapartners.com.



This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to info@mediapartners.com.

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