Media Partners is now Atana! Visit the new to learn more.
Search this site for information on our legacy Media Partners courses.

Customer Service Excellence Solutions
Diversity, Equity, Inclusion and Belonging Solutions
Effective Workplace Communication Solutions
Employee Development - Training Solutions
Leadership Development
Sexual Harassment Prevention Programs
Supervisor and Manager Training
Workplace Violence Prevention - Training Solutions

Customer Service Excellence Solutions

Page
  1. Fill The Glass
    Best Seller
    Fill The Glass

    Employees have the power to make a difference in the lives of customers, and create a more fulfilling work experience for themselves. Fill the Glass! uses inspiring, true stories to illustrate how to turn ordinary service into extraordinary encounters. 

     

     

    • 40-45 min
    • eLearning
  2. Give em the Pickle!
    Best Seller
    Give em the Pickle!

    Give ‘em the Pickle! is the bestselling customer service video of the last few decades!  Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.

    • 20 min
    • eLearning
    • USB
  3. Preview - Business Version;https://preview.mediapartners.com/pub/tl/MPC/26/011b79ba233a9db584f1159a8bce13/RWRT-Generic-Business-PVW.mp4
    The Right Words at the Right Time

    Through engaging scenarios that depict real-world customer service dilemmas, this program teaches practical solutions to the most difficult customer interactions.  

    • 14 min
    • eLearning
    • USB
  4. The Guest 2E
    The Guest 2E

    Explain your customer service expectations to your employees in terms they will understand! Let this funny and meaningful training program illustrate what it means to treat customers as if they were guests in your own home.

    • 15 min 20 sec
    • eLearning
    • USB
  5. The Difficult Guest
    The Difficult Guest

    The Difficult Guest  is a hilarious, fast-paced show that entertains and teaches at the same time. The video presents a simple four-step plan for turning angry or disappointed customers into satisfied customers.

     

    • 22 min
    • eLearning
    • USB
  6. It's A Dog's World
    It's A Dog's World

    This all-time healthcare training favorite shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service and patient satisfaction.

     

    • 14 min
    • eLearning
    • USB
  7. What's Your Pickle?
    What's Your Pickle?

    This customer service training picks up where Give 'em the Pickle leaves off. Bob Farrell presents a series of inspiring and fun-filled stories that exemplify the "pickle philosophy" and offer fresh insight into how your team can give those pickles! 

    • 17 min
    • eLearning
    • USB
  8. How to Connect in Healthcare in 90 Seconds or Less
    How to Connect in Healthcare in 90 Seconds or Less

    This program shows healthcare workers how to quickly establish rapport, build trust, and make a lasting, good impression with patients, patients' familiy members, and co-workers. 

    • 16 min
    • eLearning
    • USB
  9. General Hospitable
    General Hospitable

    Most patient complaints have nothing to do with medical issues and arise because patients feel they aren't being listened to, or that their questions and concerns are unimportant. This entertaining and engaging video will teach your healthcare employees how easy and satisfying it is to offer high-quality patient care.

    • 20 min
    • eLearning
    • USB
Page

Sign up for these great benefits

Get access to Media Partners's high-quality behavior-changing training content.  When you sign up, you can::

  • Preview all our videos and eLearning for free 
  • Receive notification of new programs, refresher courses, and updated versions
  • Enjoy complimentary training support materials such as infographics, quizzes, video clips, interactive graphics, and more