Everyone in an organization forms part of a customer-service chain, which effects not only external customers, but every internal customer within the business as well.
An Inside Job: Meeting Internal Customer Needs is a hilarious, over-the-top training video set in a hospitality location. A detective is called in to investigate mis-management, and identifies how problems between departments and poor service to internal customers, is actually letting external customer service down.
Suitable for everyone in a customer-focused industry, An Inside Job: Meeting Internal Customer Needs demonstrates a simple three-step process for adopting and motivating internal care awareness that can be incorporated into ANY service related industry.
Languages Available (sold separately): English
A Video Arts release