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Cliff's Customer Service Adventure is a fun, zany program - designed for young trainees who are performing front-line customer service. It features Cliff, a hip "20-something", in search of excellent customer service. He is our guide in this adventure, as we observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics we get the message in no time.
Cliff's route takes us through some pretty awful, but typical, customer service scenarios in a fast food restaurant, a bank, a computer store, a hotel reservation desk, a video store and a department store. Throughout these scenarios Cliff maintains his sense of humor while giving us tips to transform service into a more positive experience for the provider and the customer.
Languages: Chinese (traditional) (subtitle)