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Cliff's Customer Service Adventure Video
Program length: 13:00

Cliff's Customer Service Adventure is a fun, zany program - designed for young trainees who are performing front-line customer service. It features Cliff, a hip "20-something", in search of excellent customer service. He is our guide in this adventure, as we observe interactions between him and service providers in a variety of locations. With his humorous comments and funny antics we get the message in no time.

Cliff's route takes us through some pretty awful, but typical, customer service scenarios in a fast food restaurant, a bank, a computer store, a hotel reservation desk, a video store and a department store. Throughout these scenarios Cliff maintains his sense of humor while giving us tips to transform service into a more positive experience for the provider and the customer. At the end of the day Cliff and several other service providers demonstrate conscientious, problem-solving customer service skills. As Cliff says, "making your corner of the world a friendlier place can be fun."

Young and Young-at-Heart service providers learn to:

  • Empathize with the customer
  • Assess how their business environment influences the customer
  • Identify the needs of the customer
  • Use polite and friendly behavior when addressing customers
  • Practice effective ways to solve customers' problems

Languages Available (sold separately): English, Spanish (dubbed), Chinese Traditional (subtitled)

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We offer a variety of Content Delivery Options and Formats.

This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to

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Honest opinions from the managers and employees who use our training products in the real world.
Cliff's Customer Service Adventure Video
reviewed by 1 people
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    Trainer - Professional Trainer
Although I wouldn't describe this film as zany, it is fun and well suited for a young, inexperienced group of frontline service providers. Although the key learning points aren't aptly covered, the simple customer service actions outlined at the end of the film provide a good starting point for discussion.

  • Fast-paced, hip, fun to watch.
  • The end of the film returns us to the businesses that provided Cliff poor service and we see what good customer service looks like.
  • Film outlines specific actions for providing good customer service.
  • Film speaks to a narrow audience.
  • Key learning points aren't addressed well in the film.

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