Thank you for verifying your email address.

This site uses cookies to provide a streamlined online-preview and purchase experience. To learn more see our current privacy policy.

United for change.
Media Partners is united with those working to end systemic racism.
Our Commitment.

Customer Service Gone Viral
Program length: 16:00

It used to be when someone received bad service, they would tell a few friends they tell the world.

With nearly everything we do today having a chance of being recorded, reviewed and then presented to the entire planet, one cannot help but take notice that customers, without question, are making their buying decisions based on what they see online. This new wave of customer feedback places service providers in a very vulnerable, but unique position. Customer Service Gone Viral shows how to avoid customer service problems that lead to negative reviews and reactions.

The host of Customer Service Gone Viral leads viewers through a variety of customer service problems presented through various “viral” mediums, including: viral videos, recorded phone conversations, music videos, rants and blogs. After each problem is presented, it is then immediately followed by a practical, real world solution.

This video training covers the following training points to show how you can do something about it and utilize this amazing opportunity to provide amazing, unforgettable service to your customers.

  • Avoid Taking Short Cuts - Look out for your customer. Deliver beyond expectations.
  • Give Your Full Attention - Make every customer feel important. Resist distractions.
  • Actively Listen - Rephrase the message. Listen, understand, confirm.
  • Take Responsibility - Take ownership of the customer's problem. Follow through.
  • Deliver Service on Time - Think like a customer. Keep customer apprised and updated.
  • Focus on Solutions - Avoid disagreements and blame. Give benefit of the doubt.

Training your front line service providers with this program not only shows how your company can avoid becoming an embarrassing internet sensation, but also demonstrates how to deliver excellent customer service that is sure to result in rave reviews.

Also Available:
Remember Me
Give 'em the Pickle

Languages Available (sold separately): English, Spanish


A Video Visions / Access Training Media release

Purchase Now!

We offer a variety of Content Delivery Options and Formats.

This program is available for delivery through your LMS in SCORM format or an embedded link for either streaming or eLearning.

For more information on pricing and delivery formats, call us (1-800-408-5657), chat with us, or send an email to

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.


Honest opinions from the managers and employees who use our training products in the real world.
Customer Service Gone Viral
reviewed by 0 people
Want to review? Login or Join Now

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on