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Customer Service in Long-Term Care: Making it World-Class
Program length: 19:00

Customer Service in Long-Term Care: Making It World-Class explains that world-class customer service requires attention to the little things that separate good from great service. This program showcases the 10 Rules of World Class Customer Service in a long-term, healthcare facility and covers tips on proper attitude, communication methods and practical advice, ranging from the tried-and-tested to the simple-yet-powerful.

Emphasize the value of exceptional service for your healthcare employees with Customer Service in Long-Term Care: Making It World-Class. Upon completion, your employees will be able to:

  • Create a bright, cheery and optimistic environment
  • Personalize their service
  • Anticipate the needs of their residents and their relatives
  • Speak and listen effectively
  • Handle complaints successfully
  • Show that they care for their residents
  • Work as a team
  • Be caring, conscientious and pro-active

Customer Service in Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.

Languages: English, Spanish


A DuPont release

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DVD, USB*, ONLINE & Support Materials
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