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Customer Service in Long-Term Care: Making It World-Class explains that world-class customer service requires attention to the little things that separate good from great service. This program showcases the 10 Rules of World Class Customer Service in a long-term, healthcare facility and covers tips on proper attitude, communication methods and practical advice, ranging from the tried-and-tested to the simple-yet-powerful.
Emphasize the value of exceptional service for your healthcare employees with Customer Service in Long-Term Care: Making It World-Class. Upon completion, your employees will be able to:
Customer Service in Long-Term Care: Making It World-Class provides concrete illustrations to help healthcare employees visualize the application of these principles.
Languages Available (sold separately): English, Spanish
A DuPont Sustainable Solutions release