"Am I making it easier or harder for my customers?"
Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.
Customer Service: Make it Easy will help you deliver just that as it reinforces 4 essential customer service concepts: Acknowledge, Observe, Listen and Act.
First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer experience easier.
Throughout the program, you are asked to consider, “Am I making it easier--or harder--for my customers?” If you consistently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds customer loyalty.
A Video Visions / Access Training Media release