Learn how even the most difficult customer can benefit from your tact, poise and steadiness. Excellence in Customer Service shows that a good attitude can make all the difference and consistency will raise customer satisfactions levels of an organization above their competitors and peers.
Learning Point Highlights
Excellence in Customer Service is included in Volume III: Communication as part of The Employee Awareness Series
Imagine a workplace where managers are knowledgeable, committed to vision and embody professionalism. Employees are energized and engaged; deadlines are met by time well spent. Teams cooperate. Business is productive and profitable. The Employee Awareness Series is an all-in-one talent management suite filled with 24 unique courses on Attitude, Behavior, Communication, Emotions, Safety & Health, Time Management and Workplace Essentials. Learning has never been so easy. Retention has never been so high.
A PowerSplash Project release