General Hospitable
Program length: 20:00

Comprised of seven mini-episodes, General Hospitable depicts a "day-in-the-life" of a hospital patient beginning with her admission, and continuing through her discharge. This engaging program illustrates  lackluster interactions between the patient and the healthcare professionals, followed by actively caring interactions -- a juxtaposition that neatly drives home what an enormous difference a shift in focus can mean to patient and staff alike.

This practical and entertaining training program offers customer service tips, details exceptional patient care behaviors, and highlights a vision of care for any medical facility serious about delivering top quality care to each and every patient.

Your employees will learn how to:

  • Avoid jargon and give patients all the information they need to make informed decisions
  • Ease patients' anxiety
  • Solicit patients' problems
  • Respect patients' privacy
  • Safeguard patient confidentiality
  • Avoid making negative comments
  • Practice service recovery by  listening, apologizing and resolving problems
This film is available in English.

Purchase Now!

DVD, USB*, ONLINE & Support Materials
Purchase $645.00
Purchase $645.00

If you need more information or have any questions, please contact us at 1-800-408-5657.

This program is available through Media Partners Plus, our streaming subscription platform which offers hundreds of premium streaming and eLearning courses, 24/7, for a low monthly price. READ MORE about it, or call at 1-800-408-5657 us to set up a FREE 30 DAY TRIAL today!

Please click the checkbox of the product(s) you would like to order, then click Add to Cart.


Have access to over 2000 Premium Training Programs with our Online Subscription Service. Or choose one program with our Single License Option.

The choice is yours.


Honest opinions from the managers and employees who use our training products in the real world.
General Hospitable
reviewed by 2 people
Want to review? Login or Join Now
    Trainer - Professional Trainer
This film kept and maintained my attention. I liked the contrast between average (or poor) interactions between healthcare professionals and patients, and active, caring patient-focused interactions. The vignettes are dramatic but not overplayed even though a soap opera is the theme. The video discussion clips at the end of the film add additional training value to an already good film.

  • Replays of patient interactions strongly reinforce the service-focused learning points.
  • Video discussion clips at the end of the film offer excellent questions and opportunities to explore specific service issues.
  • Narrator is believable and easy to trust.
  • The ending is silly and takes away from the film.
1 out of 1 people thought the following review was helpful:
    Pam Spencer - HealthSource Saginaw
I liked the fact that the examples shown were set in a hospital. I liked the way they showed the wrong way then the right way. The styles were up to date. The scenarios believable.

Want to write a review? Login or Join Now, and give us your honest opinion of this program.
Your review may be displayed on

Join Media Partners

Do you want FREE shipping, full-length
online previews, and a whole lot more...