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CUSTOMER SERVICE


How you “think” about your customers is how you will treat them.  Our best-selling videos and courses can change your customer service culture.

 
 

Customer Service Videos
Government

Give em the PICKLE!

A Media Partners Release

This customer service film is our top selling program. It's loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: "take care of your customers." Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!

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What's Your Pickle?

A Media Partners Release

This customer service video picks up right where Give 'em the Pickle left off! This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. These fun-filled stories not only exemplify the Pickle Philosophy, they also add fresh new insight into how your own team can "give ‘em the pickle".

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Remember Me

A CRM Release

A classic and one of the most powerful training videos of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even by taking their business elsewhere.

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So HELP Me video - Employee Edition

We really like this program. It's a well-executed and comprehensive training video that presents realistic problems that can frustrate both customers and employees. It then provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. It's a quality program that's worth seeing.

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So HELP Me video - Supervisor Edition

Exceptional service thrives in an environment where employees are encouraged and supported. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. It's a great addition to your customer service library.

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The Right Words at the Right Time... Customer Service Recovery for Government

A Media Partners Release

In the heat of the moment, this program will empower public sector employees with a clear and memorable checklist of service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry customers. Employees will learn how to match the signals they send to the words they say.

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The Other Side of the Window

A CRM Release

Spend the day with a government worker as he experiences life on the Other Side of the Window. You'll discover, as he does, that seeking help from public sector customer service representatives has its share of frustrations. But, through his journey, you'll also see ways to provide service and respect even when adhering to system and regulations.

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Customer Service: But I Don't Have Customers! Government Version

If your employees are happy, your customers will be happy! This Government Specific customer service video will help put your employees in the right frame of mind to make positive changes for themselves and one another and in turn provide great customer service to each and every customer.

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Who Cares? - Government Version

An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. Viewers are reminded to put themselves in the customer's shoes as "wrong way" and "right way" service examples are provided.

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Just a Call Away Series

A CRM Release

We feel this series provides the best call center training money can buy. Each program in this comprehensive, five-part series addresses multiple customer service related issues. From dealing with an irate customer to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way.

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Really Angry Customer

A CRM Release

Part of the Just a Call Away Series, this program teaches call-center personnel what to do when a customer becomes frustrated, enabling them to bring bad situations to a satisfactory conclusion.

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When The Coach is You!

A CRM Release

At any given time, anyone in the organization can be called upon to be a coach. Here are simple steps people can learn to successfully teach what they know to someone else.

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